Le Prunier® is an innovative, award-winning and clinically proven skincare line based on the Power of Plum®. We pride ourselves on creating patented plum based ingredients that are grown, harvested and pressed on our 4th generation family farm in Northern CA. We create high-performance skincare with a sustainable, farm-to-face ethos.
LE PRUNIER (leprunier.com) has 36 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
leprunier.com
Website
leprunier.com
Category
Cosmetics & Makeup
Location
Santa Monica, California
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I ordered the body cream. The consistency is good but it smells atrocious. Like something metallic. I have the face oil and used the cleanser and they were wonderful. I was expecting the same plum scent. It's not even close. I can't even use it the smell is that bad.
Response from LE PRUNIEROct 23, 2026
Hi Julie,
Thank you for your feedback and for being a loyal customer of our face oil and cleanser. We're so sorry to hear about your experience with the Plumbody - this is not the experience we want for you, as our Plumbody should have the same signature plum scent.
Could you please send us an email at with your full details and order number so we can look into this for you right away?
Thank you,
Le Prunier
TR
Trish
Never received my order
Never received my order
Response from LE PRUNIERAug 5, 2026
Hi Trish, I'm so sorry about this! However, we're so glad to hear you've now received your order! Thank you for letting us know through email.
If you have a moment, would you consider updating your rating to reflect your experience? We really appreciate it.
Thank you,
Le Prunier
PA
parbo
I also paid for 2 day expedited service…
I also paid for 2 day expedited service and it's day 3 and I don't have my product nor are there any updates! When I track the shipping all I get is the label is created.
I've emailed the company because of course they don't have a phone number to call which is a red flag to me, and haven't heard back.
It's obvious they take your money and make no effort to give you the service you paid for. So believe me you don't get what you pay for.
Response from LE PRUNIERJun 30, 2026
Hi there,
I'm really sorry for the delay and for the lack of updates on your expedited order. That's not the experience we want for you, especially after you paid for 2-day shipping. Can you please provide your order number? We'll look into it right away, get an update from our carrier, and make sure you're taken care of.
Thank you,
Le Prunier
NS
Natalia S.
This review is for the customer service…
This review is for the customer service team or probably for the company itself. I paid for 2 days delivery, I got shipping confirmation quickly but the order was delivered in 10! days without any acceptable reason. I contacted the customer service and asked for the 2 days delivery fee refund. The reputable company would do it the same day, because it takes just few seconds to check the invoice and the tracking information. Instead they started investigating! And it takes a weeks already! They don’t rush to keep me updated, I keep remind them about my case every couple days. Why they don’t refund first for the service I didn’t receive from them and then investigate why this happened? Not professional and no respect to the customer.
Response from LE PRUNIERJun 3, 2026
Hi Natalia,
Thank you for bringing this to our attention, and I sincerely apologize for your experience. A 2-day delivery arriving in 10 days is unacceptable. I'm very sorry for the frustration and delay in getting this addressed.
I've flagged this for our Customer service team as a priority. We are happy to refund the expedited shipping for you.
We appreciate you letting us know and giving us the chance to make this right.
Thank you,
Le Prunier
JG
Juliann G.
The product which I have loved for over…
The product which I have loved for over 3 years is now clogging my pores and making me break out. I can no longer use it- I am very upset.
Response from LE PRUNIERJun 2, 2026
Hi Juliann,
Thank you for being a loyal Le Prunier customer for over 3 years. I’m so sorry to hear you’re experiencing breakouts — that’s truly not the experience we want for you, especially after such a long time loving our products.
We want to reassure you that all Le Prunier products are non-comedogenic and undergo extensive testing to ensure they won’t clog pores or cause breakouts. While we stand behind our formulas completely, we also know that every skin is unique, and we take any concern like yours very seriously.
Our Customer Care team would love to look into this for you right away. Could you please email us at [email protected] with your order number so we can dig deeper and make this right for you?
We truly value your loyalty and your feedback, and we’re committed to finding a solution.
Thank you,
Le Prunier
BE
Bernadette
Le Prunier Oil and Body Cream
I ordered Le Prunier Oil and the Body Cream a few months back. It took weeks to arrive but that was the least of the problems.
I left a review on the organisation’s website as I was not happy with the scent of the oil it really smells awful, like burnt vegetable oil, and asked for comment; they did not acknowledge my review at all which is very disappointing. I’ve tried to use it as it seems an awful waste to discard it but its too disgusting.
I would not recommend either product – the oil smells disgusting and the cream is thick and gloopy, does not smell good either, and does not absorb well. I would expect a lot more given the product pricing and associated hype. I order based on a recommendation by Lisa at The New Knew.
There are cheaper and much better plum based products on the market.
People should not waste their money on this brand.
Response from LE PRUNIERMay 14, 2026
We’re truly sorry we lost your trust. This is not the experience we want for everyone.
Regarding the shipping, orders are processed within 1-2 business days. Depending on the shipping method selected upon checkout, orders can take anywhere from 2-14 business days to arrive. Processing times may also be extended during holiday times, launches/re-stocks, and promotions. About the Plum Beauty Oil and Plumbody, they both have the same natural and subtle marzipan scent which generally has a sweet, powdery, and creamy almond aroma. There was no fragrance added.
Once again, we’re truly sorry for the disappointment. If we may help you with other concerns, please email us at [email protected] with the full details of the issue and we will address it right away.
Respectfully,
Le Prunier
OP
Otta P.
No Delivery, No Refund
I had an extremely disappointing experience with Le Prunier. I placed and fully paid for my order (#LP-192515) on December 1, 2024, totaling €207.24. Despite waiting over a month, I have not received my products, and the company’s customer service has been incredibly unhelpful.
After multiple follow-ups, vague responses, and broken promises, I requested to cancel my order and get a full refund. To this day, I have neither received my order nor my money back. Instead of resolving the issue, they started ignoring my messages and even deleted my public comment on their Instagram, where I shared my experience.
This level of customer service is unacceptable, especially for a premium brand. I trusted this company, but their lack of accountability and transparency has made this one of the worst shopping experiences I’ve ever had.
I do not recommend Le Prunier to anyone. Think twice before ordering from them.
Response from LE PRUNIERMay 14, 2026
Hi, thank you for telling us. We sincerely apologize for letting you down on every level. We take this seriously. Regarding our shipping, orders are processed within 1-2 business days. Depending on the shipping method selected upon checkout, orders can take anywhere from 2-14 business days to arrive. Processing times may also be extended during holiday times, launches/re-stocks, and promotions.
Once again, we’re truly sorry for the disappointment. If we may help you with other concerns, please email us at [email protected] with the full details of the issue and we will address it right away.
Sincerely,
Le Prunier
LF
Laresa F.
I received a tube of their plum screen
I received a tube of their plum screen, and it was slit on the side, so cream came out of the side when I pushed for it to come out on the top. I reached out to try to have them replace that tube and I have not been able to get a return or a replacement or any response at all to my emails. I ended up disputing the charge. Hopefully they will credit my account what they charge me since I cannot reach them.
Response from LE PRUNIERMay 14, 2026
Hi Laresa, thank you for letting us know. We’re sorry your Plumscreen arrived damaged. That is unacceptable and not the experience we want for you. If you added Route Protection when you checked out, you can easily file a claim with Route and receive a replacement or be fully reimbursed. Photos of the shipment damages are required and original packaging must be retained.
Once again, we’re truly sorry for the disappointment. If we may help you with other concerns, please email us at [email protected] with the full details of the issue and we will address it right away.
Sincerely,
Le Prunier
