saba N.
I had a very disappointing experience…
I had a very disappointing experience with Leopard Courier while ordering from Nutrifactor. On two different occasions, the assigned rider behaved rudely and refused to deliver my parcel, citing an issue with my small, non-violent, and friendly dog. I would have been happy to cooperate if he had communicated politely, but instead, his tone was unnecessarily harsh. Both times, the order was marked as “refused by customer,” which was not true. I then tried contacting Leopard’s helpline through the number I found on Google. Each time I called, I was put on hold for 8+ minutes, only for the line to drop without connecting to an operator. After the 6th or 7th attempt, I finally got through, only to face a representative who was dismissive, said he had “lots of calls” and that “each call has a time limit,” and rushed me instead of actually listening to the issue, hardly needed his 2 minutes As a customer, I expected professionalism and courtesy. It’s disappointing to see such behavior from both the delivery staff and the helpline. I hope Leopard Courier takes customer feedback seriously and improves both rider training and customer service.

