Kirsten and B.
Promise merchandise by a certain date…
Promise merchandise by a certain date which was great because I had to give a graduation gift. the merchandise was 3 weeks late so I ordered the same thing from a different company and it got to me by graduation date. Now I don't need the Leo bedding but they won't take it back unless it's defective. I have no use fo this $78 gift
Response from Leo BeddingJun 3, 2022
Hi Erin, We truly apologize that you had a bad experience when using our service. Because we are having a flood of orders and also carrier's facility has been overloaded, your order need more time than usual for delivery. We understand this must be a disappointment but rest assured that we did not expect this to happen. However, we also informed our Return Policy via email that we can only support when we delivered the incorrect/damaged item. Thus, we regret that we cannot accept a return item without above problems. We hope that you can sympathize and understand our situation.