trbryrap
Missed Promised Delivery Deadline
When ordering in early November, your website CLEARLY said this quilt would arrive between Nov 24th and Nov 28th -- or I would NOT have ordered it. I needed it for a Secret Santa gift to be presented at a big office party on Dec. 5th. I even noted this condition in the order "notes" section. AND, I tried to call about 20 times AND sent an email to customer service to check on the order since I'd heard NOTHING about it even being shipped as of Nov. 24th. ZERO RESPONSE or ANY communication whatsoever! The deadline was missed and I didn't have my gift to present at the party! It finally arrived on Dec. 8th -- DAYS AFTER THE PARTY. I will never order from ANY of your MANY stores masked as different companies again. All roads lead back to the same poor customer service with many bad reviews. Wishful thinking got me this time but it won't happen again!
Response from Leo BeddingJan 8, 2021
Tammy - I'd like to apologize that this was your experience with us. When placing your order, we try to make it clear that we provide only estimated shipping and arrival dates. We don't want to guarantee deadlines that we don't have full confidence we'll make especially during this unprecedented time with the complicated situation of Covid-19. We will always reply to emails within 24 hours (during opening times), so if you haven't heard anything back that would mean it's gone into your spam box. In addition, we also kept you updated with the information with several emails. Please check your spam box accordingly and reply to us if you need any assistance.