Stephen C.
In terms of service
In terms of service, my only complaint is this. I placed the order on December 2. Although I received a notice that the shipping date changed, I was never given an explanation. I looked at tracking information on a weekly and then almost daily basis and saw how it slowly made its way from China. It was not until after Christmas that I realized that a package did arrive in California in early December but then the package went back to China. I can only assume that the factory sent the wrong or a damaged product. So the blanket arrived a few days after Christmas. No big deal but I wish that someone had sent an e-mail stating clearly what was going on.
Response from Leo BeddingJan 14, 2021
Hi Stephen, thanks for our time to leave us a review. Regarding the delays in delivery, those are extraordinary times for all of us, and we are working hard to get all of the orders fulfilled as quickly as possible. Unfortunately once your order has been dispatched we have little control on how long it will take to arrive. And for that, we could only apologize We also checked on the tracking number and found there is no clue of the package return before, we assume that the system which was set up provide you an incorrect tracking number or you might check another tracking instead. We hear you and double our system to ensure this would not occur again. Many thanks for your feedback, we will try harder to improve the service in the near future. Best regards, Leo Bedding Team