Lensrentals.comReviews of lensrentals.com

I haven't yet used the equipment, so I hope it all works. But I came with a very difficult order and I must say, Max and Jenna helped me enormously. I was all over the place, my bags everywhere, no idea how to carry anything or do anything, and they were very patient and helpful. Great people.

We'd been customers of Borrow Lenses for over 5 years when we needed something for a film project this summer. We were happy with Borrow Lenses and wondered how it would go with the new owners. We under tight deadline and missed the FedEx delivery first thing in the morning. They called FedEx and pushed them to redeliver later in the afternoon instead of waiting until the following day. When we had trouble properly balancing a stabilizer, their support team was a huge help, even on the weekend. When we decided to just buy the shotgun mic rather than return it because filming was going longer than expected, they helped us with a small discount code because of the stabilizer trouble. Throughout the process, their communication and customer service were first rate, actually even better than we remembered from Borrow Lenses. We'll definitely be future customers when we need something else.

What could have turned into a complete disaster became the reason I trust LensRentals more, because their team stepped in quickly and took responsibility when it mattered. My large rental order was not delivered on time as a fedex driver didnt knock on my door and just left a notice saying they missed me, it was captured on camera, not having it arrive on time caused real stress, lost preparation time, and financial loss before a professional job. Because the gear arrived late, I did not have the proper time I normally need to inspect everything, test it, organize it, and prepare calmly. That said, LensRentals’ team took the situation seriously. They jumped in, the same day, took responsibility for the loss, and overnighted what was needed so I did not miss the entire rehearsal day. That mattered a lot. Even though the delay created real problems for me, the way their team responded built trust. They put the customer first in the best way they could under the circumstances, and took care of what was needed to cover what i lost financially and because of that, I would feel comfortable using them again.

I was looking for a DJI Avata drone, and used was acceptable, if it came with all the parts (battery, props and was unbound) for a reasonable price. Going blind to a website, I have seen a number of well done scam sites, but after evaluating Lens Rentals website, because they offered rentals and used items, I decided to take a chance. The drone was competitively priced, included spare props, and a battery, I was shocked when it arrived, WELL packaged, quickly, in the original RETAIL box, with the accessories package (screws, allen wrench, a L and R prop, charge cradle, cable and original charger, missing only the user manual. I already had DJI FPV Goggles V2 and an original Motion Controller, so I specifically said, 'if this is 'unbound', do not ship it'; I never heard anything, back, so when it arrived quickly, I set about to bind it to the Goggles, which it showed bound, but gave me the option to 'unbind' (from the previous owner', which it did, bound immediately to the Goggles, and then the Controller, so I was able to immediately go out and teach myself to fly it successfully. I want to say I am VERY happy with Len's Rentals and will certainly go there for future drone and photography needs. 20 Stars. You can rest assured these guys are a quality operation. Love that I received the retail box. Third flight video here in NW Montana: youtube v=vklkWEpNP_s Insanely good 4K footage.

I've used Lens Rentals for over 3 years and they have treated me like family. I have actually never rented from them, but I've purchased everything from cinema cameras to cheap SD cards. I do need to call attention to why people do not agree with their grading. They only have 4 tiers, and I've purchased items that are "working" but look absolutely terrible. Reach out to them if you have issues they've gone above and beyond for me for my own mistakes when I contacted them. When I'm in need of professional used gear I always go to Lens Rentals first.

I purchased a used piece of equipment for recording(Cloudlifter Z). Product came very well packaged and worked excellent! Also customer service was great! Very friendly, and patient. I needed to fix my address after package was shipped(my fault). They made sure to reach out to UPS in a timely manner, and kept me updated throughout.

Lensrentals always provides unmatched customer service. Their team is uber-efficient, kind and committed, and knowledgeable in all assets. I’ve used them since High School, will always use them, and will always recommend them to everyone. They’re truly unmatched.

Excellent support. I have rented and purchased equipment from Lens Rental and everything was in better shape than listed. Their phone support and email support are amazing. Fast response for emails and someone always answers the phone.