LensPureReviews of lenspure.com

Response from LensPureJun 5, 2020

Hi Monica!! we are so sorry that your order took longer than expected. Due to the recent Corona Virus Outbreak, Carriers such as USPS announced that they will take extra precaution with all the packages on their deliveries for safety purposes and may take some delay. Due to this, we suggest expecting the package to be around before or right after 10-13 business days. Please kindly know that how the courier handles their deliveries are out of our control. We apologize for the inconvenience and we ask for your patience during this difficult time. have a great weekend.

Response from LensPureJun 2, 2020

Hi Ivy! thank you for sharing us your feedback. Unfortunately, due to Covid Outbreak, our customer support team currently shifted to working from home basis and our phone support is currently unavailable. Upon checking your tracking info today, we are happy to inform you that despite all the delays with courier service these days (usually takes 10-13 business days) your package has been successfully delivered on May 30th on its 7th business day. We hope this helps. Have a great day!

Response from LensPureJun 2, 2020

Hi Jeranike! we apologize for the inconsistency of the tracking information by USPS. Please kindly be informed that since Covid-19, our packages are being delivered within 10 to 15 business days. We are sorry for the delay in updates as well. Please know that your email was not ignored as our customer service has been monitoring your tracking information and waited until there was a change on the tracking info (which is today) that your order is finally out for delivery and will be delivered anytime . An email has been sent to you this morning regarding this. Please kindly note that as our customer support team currently shifted to working from home basis and our phone support is currently unavailable. Thank you for sharing your feedback to us to improve our services. Have a great day.

Response from LensPureJun 2, 2020

Hi Daniel! we are so sorry to hear that you were unhappy with the service you received recently for your order. Unfortunately, upon placing an order, we do require our customers to order exactly as their valid prescription. In your case, we apologize that you have mistakenly ordered an incorrect product as you require lenses for astigmatism which we are afraid we don't carry. As much as we'd love to assist you to save your losses, we'd like to reserve the right to adhere by our company policies regarding returns. We hope for your understanding regarding this matter. Thank you for taking the time sharing your feedback to us. have a great day..