LensDiscounters.comReviews of lensdiscounters.com

The 2 boxes with the right eye Rx are defective. I have been using your service for many years and this is the first time that this has occurred. Other than that, your service is excellent!

10 year customer will look to another supplier next time. Slow shipping. Increase in prices.

The same thing that John below described happened to me, only my order had a month delay! Mine was also biofinity toric lenses. When I complained to them, they blamed it on their vendor. If they don't have enough in stock, why do they keep taking orders? Just say out of stock from the beginning so the customers don't have to wait a whole month or more to get their much needed contacts! Or give an accurate ETA!! Stop making false promises. I will not be doing business with them.

The first order of lenses was completely fine. The second, true to other reviews I 've read, Lensdiscounters charged my credit card and then sent me an email saying my lenses were on backorder. Two weeks later I contact them and the lenses are still on backorder and no indication to the customer service person as to when they would NOT be on backorder. She wanted to contact shipping and then call me back by end of day with the answer from shipping. I lodged a complaint with her that when on backorder my card should not be charged! Other merchants recognize that until the product is available, no sale has occurred. I cancelled my order and will not be a future customer. Oh, and due to NO delivery of my order I have to go buy the lenses elsewhere anyways.