Lens.comReviews of lens.com

Easy quick checkout awesome!

I do not understand why the order was delayed and required me to call prior to processing. This has caused a significant delay in receiving the product. The agent who managed the call is to be commended for moving through the steps to ensure order was released. However, the information reviewed was provided when I submitted the order online leaving me to question the nature of the initial processing hold. This will play a role in determining whether or not I continue with lens.com for my contact lens needs.

My order is delayed due to the fact that my lenses are not in stock. I have no contacts now and this severely impacts my ability to perform at work. Not happy.

I liked the ease with which I could view my order history, then select one tab to repeat my last order. I did NOT like nor understand how Lens.com calculated the cost. Total for 2 boxes of contacts=$154.48. Yet, Subtotal on the next line = $214.96. WHY did the price jump from $154.48 to $214.96 with no further information on the invoice??? Please explain the additional $60.48.

Always have excellent service when I order my contacts.

There is always a problem and inconvenience. Never has an order arrived in a timely fashion and the process to verify a prescription is unnecessarily tedious and customer service is never any help.

Never received my order! Tell it’s something wrong but can’t get a hold of someone

I have been ordering contacts from you for 15 years. Every 3-6 months. My Rx is prescribed by my husband. An ophthalmologist. Yet every single time, even when I pay $24 for next day shipping, this company takes 9 days, doesn't ship, and doesn't say anything until I reach out. Only to find out the "couldn't verify" my Rx. Which I know is a lie because no one has ever called any of his offices across 3 states. Today was the final straw, as I'm down to my last 2 daily lenses. Getting a refund is almost impossible, even though I'm actually trying to cancel an order you refuse to fill. I ordered contacts elsewhere, had my Rx actually verified in 2 hours and arriving tomorrow. I don't know why I've suffered with this company for 15 years!