Lens.comReviews of lens.com

Quick reorder

I like that you can order on the same script for 2 years and see the doctor every other year for eye exam. However I don't like how much they went up this year, will look for other options. Thank You

It is so easy to order and repeat orders on the website. Everything is saved. Thank you.

I was able to complete this order with accuracy and no aggrevation. thanks

Easy process for reordering.

When ordering their web sure was very clunky. It changed the values on the page so much when I updated field that it took several attempts. Then, once I placed the order it added $160 in processing fees -$40/box. I chatted with customer service agent Cyril who said he would cancel my order. He did not. Then, when I in received the order which I had been told was cancelled, the lenses inside were over two years old. The main reason I noticed was that they said Ultra instead of Infuse. I chatted again with customer service and got Cyril again! He tried every which way to get me to keep the contacts. At this point I wanted nothing to do with this company! After quite a bit of back and forth, he finally sent me a return form. Waiting to see if I have problems getting credit next!! Found the correct, new contacts at another site without the $160 extra markup. Update 5/21/26: Just received a call from the corporate office trying to save face. They say that after I left the chat the agent told me I had to call in to their number and provide the exact same information I provided him (name, address, phone number, etc.) to cancel the order. The last thing I saw in the chat was a response saying "sure" after I thanked him for cancelling the order. Based on my experience they must have added that after I left the chat. The corporate office was confrontational. Glad I recorded the conversation. I ended up having to end the call because the caller just kept trying to explain they were right. No response on why they shipped me two year old contacts with a different name though. I took pictures of all the boxes, original packing, information, RMA form. Everything! Shipped everything back according to their exact instructions. Can't wait to see how they try to refuse the refund. So much for "hassle free" and best prices. Lies, lies, lies!! Update 05/27/2026: Received an email notification that they credited the $ 496.11 to my account and that it would be applied to my next order. Please! Won't ever be ordering from these scamsters again!! Chatted again with "Cyril C." who seems to be their only customer service chat agent as I have gotten him every time. He says he moved the credit to my original payment. We will see in 5-7 days. (fingers crossed, but hopes are not up)

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