Lens.comReviews of lens.com

Was easy to order

I’ve been a customer of theirs for years, never had a problem until today! I referred friends and then they stopped using them because they had problems and I kept saying I don’t know. I’ve never had a problem. Well now I’ve had a problem. I placed my yearly order in the middle of May and shortly after I started having a problem with my eyesight. I went and saw my doctor and we came to the conclusion that my eyesight was changing due to the chemotherapy drugs that I have been given for the last seven months due to the breast cancer that I have been fighting. Not only is my eyesight changing, but I also am going to need eye surgery so the contacts that I had just ordered. I had just opened the box because I was about to send away for the rebate but I had not used any of the contacts, but I had called the company and asked if I could return them even though the policy states you can’t open the box. Due to the circumstances of having the chemotherapy poison pumped through my veins for the last seven months and being a customer for so long and never having done this she said that they would let me return them since I would eventually be purchasing a new prescription and it was extenuating circumstances. So she send me the return label. I fill everything out mail it back a month ago and today I get a phone call saying they will not accept my return. It’s against your policy and I can either pay $15 to have them shipped back to me or they’ll destroy them and I’m out my $300 completely with no refund, and that surgery is not a reason to return them. so I explain the situation again to this woman and tell her about my previous conversation thinking it’s all noted in the account clearly it’s not and she basically says oh well says they destroy them and I don’t get a refund at all or I can pay $15 and have them back to me. This is absolutely ridiculous. So now I’m another $15 on top of the $300 that I’ve already paid for these contacts that will probably go to waste now because my vision has changed. So ridiculous and sad-you’ve lost a longtime customer lens.com!!! Never ordering from you again!!!!

Awesome experience ordering

Was unable to find area to add discount codes

The lenses worked great for my daughter !! They came at a reasonable time and were very easy for her to use. Shes been so excited to not have to wear her glasses anymore .

Easy ordering

Very easy to order

Easy reorder