Terry
Ordered lenses, became a major hassle!
Ordered lenses, showed one price (total) at checkout and then charged another price, $40 higher in the confirmation email. Immediately sent reply email with a detailed explanation why I wanted to cancel the order. Received a reply email the next day that I had to call in to cancel the order. Called within 3 hours of receiving that email and was told the order was already processing but she would try to cancel it. After a lengthy wait on the phone, she came back and said that she was successfully able to cancel the order. I asked, so the amount will be refunded back to my account then? she replied yes. Ten days later of watching my account and no refund, I call again. I explained the situation and she said that the order was process "but never fear", you can return the contacts for a refund. So now I've spent time ordering, emailing and on hold for long periods twice and now get to travel to return ship the contacts. I asked if they would compensate me in some way for the aggravation, since it was their mistake. She again said "but never fear", the lenses will have a return label in there to return them. "But never fear" must be some phrase they tell them to use. Bottom line is that their business practices are very questionable in my opinion.