Donna F.
Rebate? What rebate?
I had a smooth experience submitting my rebate with this place last year. Even though their prices were much higher than competitors the rebate brought it down enough that I went with them. This year, out of convenience, I went through them again and did the same exact thing submitting the rebate. About a week ago I realized I never received it.(It was for $250 and I submitted it onJuly15th!) I tried calling and you can't get a live person to talk to so you have to email customer service. Their robot like replies all say the same thing...("We need your completed rebate form, UPCs, (which I don't have because I already sent them to you!) and your rebate period is expired anyways!) I sent them the postage receipt from July 15, 2024 but they didn't care. Same robotic response, over and over again. So, I went on the Better Business Bureau site and filed a complaint today. WOW! Interesting to see on the BBB site that I am not the only one to have this issue with Lens.com rebates! Seems like Lens.com has ALOT of problems dispensing out rebates. Something is not right that numerous individuals are having so many issues getting their rebates from them. I hope Lens.com gets investigated. Seems like they advertise these great rebates but somehow a bunch get "lost" or something happens to them. Just a heads up to potential consumers. With so many online contact lens companies out there, maybe find one that isn't so shady.