Lens.comReviews of lens.com

It's always easy to reorder my lens. Good UX experience.

It was great.

The experience was super and fast

Is easy to buy the lens

Easy reorder. Good prices.

Over $100 in fees!? $41 per box (it said "after $75 rebate only $22 per box") 4 boxes x 41= $164. Total price at checkout...$277!? ($202 before mail in rebate). $9.95 shipping + $22x4 boxes = $98.95 after rebate. I'm all set with their false advertising and secret hidden fees which are only applied at checkout. I got them on Ezcontacts for $30 a box with none of this nonsense. Don't order here. This site is deceptive and shady the positive reviews must be AI. Not sure how they are getting away with it but don't be a victim.

I give this fraudulent company no stars but one star is the lowest rating. I'm still dealing with this situation so I will be posting again very soon. I intend to post this experience all over the internet. I'm going to make a campaign out of this. To summarize, Lens.com STOLE $142. + Pennies from my bank account through double billing. I call this company several times and they denied the double charges. Two charges for exactly the same amount. Two orders placed within one day of each other. This company claimed it couldn't find a second order. The customer service representatives claimed and swore they only saw one order. They swore there was not another recorded order or billing for exactly the same amount. "If a second box arrives, just decline it and it will be returned to us." 2 boxes, duplicates came my post office box, I gave 1 box back to the postal worker. And I disputed the second charge through my bank. When contacted by my bank; suddenly lens.com found two delivery numbers. And claimed that no mistake was made. Len.com REPLY: "Oh yes, we do have 2 orders for exactly the same amount, recorded within 24 hours of each other but this is not an error and we're not trying to steal from people". So at this time, I have to get the returned box information from the post office. I have to travel to a local post office' headquarters and speak with a postal manager because I'm told the USPS has not updated its system yet. Because of the holidays? Or just slack people? Anyway, this is lens.com fault. I asked them to cancel that second order. They lied and said they didn't have a second order until the second charge was reversed. This fraudulent company is fighting to steal this $142.00 + pennies, they will end up earning this money (or losing more) through social media. If I don't get my money back; I'm going to make sure lens.com earn what they stole in social media. The internet is a great equalizer for fraud. _____________________ UPDATE: April 28, 2025 Lens.com finally issued the full refund. $142.83.

Website was easy to follow and place order.