Lens.comReviews of lens.com

Great Price, Quick to order

HASSLE FREE RETURNS is an absolute LIE !! 1. Lens.com contact lenses cost 3 to 4 TIMES more than other online lens provider BUT they advertise HASSLE FREE returns so the extra cost is worth it, right? WRONG !! 2.They only give you 30 days from receipt so, if you're already wearing contacts, you may not even put the lenses from lens.com in your eyes until the 30 days are exceeded. 3. They charge a 25% restocking fee. 4. They make you call them. It can't just be handled online because they want every opportunity to refuse you. 5. Only after the call and you met all their requirements, will they send you a return from which you have to fill out and accompany with your return and a Returned Material Authorization (RMA) number. Does any of this sound "HASSLE FREE" to you ? Sounds like false advertising to me. The TRUTH, returns to Lens.com could not be a bigger pain in the butt. The do EVERYTHING they can to make it difficult and then brag about being HASSLE FREE.

Always quick and easy to reorder through lens.Com and you can't beat the rebates.

Website easy to navigate

This company hides its "processing fees". My cart total was $185. The shipping was $10. When I went to checkout, the total was almost $300 - and there was no way to see what the additional cost was. I combed through the website, and even chatted with someone through the website. They could not guide me to the added costs. They went so far as to say "you cannot see it on the website". Classic bait and switch. Do not use or trust them.

Navigating through website was easy and simple.

Website was easy to navigate. I am sure not many people use Gas-Perms, but if you would include those in your list instead of me having to "search" for them, I think it would have been easier.

Very easy to order