Lens.comReviews of lens.com

Website is super easy to navigate, all of my info was easy to find. Not sure why they want a review before I receive my contacts but was an easy experience thus far.

Easy website to use. Very quick to order.

The best company to buy contact lenses for my kid every year. Thank you for the fantastic services.

Need to search for Bausch + Lomb, and can't add (High) to the prescription

Best prices online, easy interface

If I could rate them a zero I would. After 2 weeks my order had not even shipped yet, so I cancelled my order. The card I had charged almost $900 on for the contacts had been bought out by another company while I was waiting for the refund, so I called to be sure that wouldn't be a problem with the refund and was told it would just go onto the new card and that it takes 7-10 working days, so I waited and after 10 working days I check and no refund yet, so I called in. Then I was told that the refund onto the credit card account had been denied so they would have to issue a check, and it would take another 7-10 working days for that to get to me. I had called in right after I canceled my order and the next day I remembered that my credit card (Marcus) was being taken over by Barclay and a new card was being issued and as of 9/1 the old card would be inactive. (AGAIN I WAS TOLD "NO PROBLEM-THE CREDIT WOULD GO TO THE NEW ACCOUNT"). On 9/6 I was told they would process a check on Monday 9/8 (because it was a weekend when I called) I asked if they could send the check overnight and them to call me on Monday 9/8 to confirm the check had been processed and mailed to me and asked if they could send it overnight, since they had already wasted at least a week by not calling me when they credit couldn't be processed back to my card. I was told someone would call me Monday and I asked the woman I spoke to if she would email me so I have this information in writing. Her email stated "We will update you once we receive a response from our internal support team who are in charge of refunds." Now it is Wednesday 9/8 and no phone call, so I called in again and talked with a supervisor and am told a check will go out on FRIDAY, 9/12 and it should arrive in 7-10 working days -YES, ANOTHER ALMOS 2 WEEKS. This is a ridiculous company and I would never recommend using them. It's been a run around to say the least and my almost $900 has been tied up now since 8/26. It's laughable that they can operate this way. By the time I get the check in the mail they will have had my large amount of money for almost a month. I ordered my contacts from my local eye doctor and they cost almost no more than they would have through this company with the rebate and I had them in a week. UNLESS YOU WANT TO DEAL WITH THE RUN AROUND WITH ODERING AND PLAYING THE WAITING GAME AND RISKING A MESS IF YOU NEED A REFUND - DO NOT ORDER FROM THIS COMPANY.

Easy to use website.

Good price long wait for delivery