Lens.comReviews of lens.com

everything is fine but i don't have them yet so don't ask me how it was... i don't know

Well, the ordering process was quick and easy....the delivery service and product quality remain to be seen....But as far as ordering goes - it could not have been easier!

pretty easy to import prescription and to order.

Easy to order

quick and easy

On October 21st, I ordered four boxes of discontinued contacts from LENS.COM for $269. The price seemed a little steep, but it was impossible to purchase them locally or from my original online vendor. Ultimately, that price increased to $339! When I called to inquire about the increased price they offered me a $70 gift card. They also offered to match other vendors’ prices. Being charged $70 over the advertised price felt slimy to me so I cancelled the order on October 23rd. A refund was issued quickly to my credit card, and I considered myself completely finished with LENS.COM. On October 23rd, I purchased the same four boxes of contacts from CONTACTSAMERICA.COM for $158. I was happy with the price and felt free of the previous company’s weird business practices. Until… wait… my confirmation email from CONTACTSAMERICA.COM was signed (a cut and pasted signature image) by the SAME “Director of Customer Satisfaction” as LENS.COM! And LENS.COM appeared on my credit card statement as the vendor. So… LENS.COM would price match if customers caught on to the fact that CONTACTSAMERICA.COM (their sister company?) was selling the same product for half of the price? This felt even slimier to me but I decided to continue with the order since I really needed the new supply of contacts. After two weeks, I hadn’t received a shipping confirmation so I called CONTACTSAMERICA.COM. A young man stated that a “warehouse representative” would contact me about the order. Crickets… I ended up calling the CONTACTSAMERICA.COM every week to ten days to check on the order before finally cancelling it on December 10th. The young man who cancelled my order promised that a refund would be issued. They had been pretty quick with my previous refund and the holidays were upon us so I didn’t think about it. On December 22nd, I realized the $158 refund from CONTACTSAMERICA.COM (aka LENS.COM) was never credited to my account. When I called the company, a young man said that a “financial representative” would contact me (like, the “warehouse representative” who never contacted me within the six weeks/31 business days that I waited for my contacts to be shipped?). This time, PayPal was blamed for the refund issue although my first refund via PayPal took only 24 hours. Finally, the refund to my credit card was issued on December 29th. BUYERS BEWARE with both of these companies (although evidence shows they are one and the same even though not a single employee seems to recognize or admit it).

easy to order and always easy to navigate through the website.

Easy ordering process.