LenoxReviews of lenox.com

Cancelled my Spice Village order twice and now basically told me there's nothing they can do because they can't authorize paypal payments? Then why offer paypal as a payment option? Totally messed up, I have been waiting for months for this order and they do not care at all. They sent me an email saying they hope I go on their website and buy more, this company is insane.

Placed order for 2024 Christmas gifts online. For no reasons they cancelled it. Feel like Lenox practices "bait and switch" . This company should NOT exit

I had the worst online ordering experience with company. To start, in order to return an item you must contact support, there no online way to do it. Then when you return it, you have to pay shipping back. Worst still, when I returned my item they never refunded me the money despite a tracking number showing it was delivered to their warehouse. I contacted them multiple times and was assured I would get my refund, it never happened. I have wasted hours trying to get a simple refund from them. Do not order from them if you think you will ever need a refund

Horrible customer service! My order still hasn't arrived after 3 weeks. Thet blamed it on the postal service. I told them I didn't want it anymore. They said they wouldn't take it back. I've ordered from this company for years. Never again.

I ordered a personalized item for a gift and it took a month to be delivered. I received it after the event. When i contacted customer service they said it was backordered. They should have informed me at the time of purchase that it was back ordered so i could have ordered something else. Very disappointed I would not order from them again

Tried to order a dinner and service set for 8 and my order was cancelled due to internal review and quantity! I’m sorry I have a large family and found a product I liked. Shame on you Lenox, I have several sets passed down to me but you can guarantee I will never try to purchase from them again or continue the family tradition of purchasing a set to pass down with the rest. Horrible customer service and company.

ZERO review! Long story short. I bought a bunch of items to start a china collection. 3000 dollars worth paid in full. And they cancelled my order. Their reason they are selective with their clientele. Here’s some of their reply: We are sorry but your order came up for internal review and was determined ineligible for process. All orders are subject for approval. Lenox deserves the right to refuse to cancel an order for any reason… And when I chatted with them to ask why I can’t buy any they just kept saying: All orders are subject for approval. Do not buy from them. You might waste your time like I did.

DO NOT USE THIS COMPANY - THEY SUCK.