LenoxReviews of lenox.com

I ordered specific jars of the spice village in Sept. 2024. When I received my order on April, 2025 it had sent a wrong spice jar. I contacted the company and the informed me to return the wrong jar for replacement. I had sent all the original packing including the Lenox box it came in. I continued to call and email Lenox because I was not receiving the correct jar. Finally, one year later from initial order I received the jar I had originally ordered, but it came wrapped in bubble wrap and wrapping paper. I immediately sent an ending asking for the box that goes with the jar. I was informed that I should still have the original box it came in, even though I had you’d then I returned the box with Lenox on it. I tried once again stating there must be a misunderstanding. It was a Lenox error and I had sent the original box back with the jar. Once again, I was told sorry, but we don’t have boxes here! Very disappointed with Lenox. Will. It be ordering online in the future. I should have read the reviews first, but I have always bought from Lenox in the past. Very disappointed in their customer service. I did state that they should inform the customer not to send the original box back!

I ordered the spice village. It was packaged wrong. I was missing one jar and received a duplicate of another. I reached out right away. I received nothing but a run around. I tried calling and emailing. No one cared. No one helped. It is now nine months later and I still haven't received the correct jar. Worst customer service ever. I would give zero stars if I could. I will never buy from them again.

I bought several products from Lenox, and just 10 days later, they went on sale for 25% off. I was still within the return window and simply asked for a price adjustment. They flatly refused and told me I could return the items instead. They know very well that these items are heavy and returning them is a hassle — they count on that to avoid giving refunds. This is not customer-friendly behavior; it’s manipulative. Terrible service, poorly managed company. This was my last purchase from Lenox. I strongly advise others to stay away.

Very shocking experience I had with customer service team regarding a recent order placed on Lenox.com. I spoke with two different representatives (Barbara and Jennifer both located in Bristol, PA) in an attempt to correct an urgent shipping address error shortly after placing my order. Both Barbara and Jennifer abruptly dismissed my concern, offered no meaningful support, and showed zero initiative in trying to find a solution or escalate the issue internally. Instead, I was given rigid policy responses and told there was “nothing they could do” with a very nasty tone of voice. When I called back they all said they work at the same place and all started to hang up on me, none offering any solution. Their lack of engagement, unwillingness to troubleshoot, and cold delivery reflected a serious failure in basic customer care. At no point did either agent make an effort to reassure, suggest alternatives, or take responsibility for ensuring I wouldn’t be left without a resolution. The tone and overall experience left me feeling ignored, disrespected, and unvalued as a customer. As someone who has shopped with Lenox in the past and trusted the brand for its quality, I am appalled that this is the standard of customer service being allowed under this brand’s name. Based on this experience, I no longer feel confident ordering from Lenox again and will be discouraging others from doing so. Both Barbara and Jennifer’s handling of this case should be reviewed internally for follow-through, tone, and professionalism. They left a very bad taste in my mouth and bad image for this brand I no longer want to shop for this brand anymore. My disappointment stems not only from poor service, but from a complete absence of effort or human consideration. A simple address correction should not turn into an experience that makes a loyal customer feel like a burden.

I ordered 2 of the Spice village houses back in September 2024. Lenox was demanding payment upfront, due to high demand, you had to pay in advance to save your fulfillment spot in the line. I received a estimated delivery date of February, and I was okay with that. Paid using Paypal, just in case too. Patiently waited for the estimated delivery date and nothing happened. Finally received an email stating my order was being partially fulfilled in March, received one item only, decided to keep waiting for the second item. May arrived and nothing yet happened, decided to write an email to the company but didn’t get any response. Almost a month after my email, I received a message from Lenox cancelling the rest of my order. Wrote back asking for details about a refund, it’s been a week and nothing, no refund, no messages. Got tired of waiting and decided to file a dispute on paypal, but surprise, surprise, it’s been more than 180 DAYS since I ordered this and Paypal said it’s over their dispute time window and there’s nothing they can do, and I can’t get a refund! I trusted Lenox and paid in advance due to the circunstances of this product just to get scammed by them.

Terrible experience. I do not reccommend ordering there. I ordered the spice village 5 min after they send out the Email. There were still many in stock. I checked a few times afterwards to see when it was going to be sold out, what did not happen the next 10 min. I was sooo happy that this time I finally got them.. my order got confirmed and shipping information will be told soon. After three weeks of waiting, they cancelled my order. When I asked them why they cancelled, they told me it was sold out, what was not true. I told them it was available to purchase later then i ordered. They told me then, that it is their customer service to be fair to everyone they take orders and then cancel them, so everyone gets a chance. WTF? You cannot sell stuff and then choose who you are going to give the order and who does not get it without a reason. They told me they would add me to the Newsletter so I will know when it will be back in stock, but there is no need, as they do not care. I asked them because i ordered this time if they can put me on a waiting list, so i will get my order next time for sure, but they refused. The worst part was, i was soo happy to finally get it and then after three weeks i get so disappointed. @Lenox, If you step up and do the right and give me and the others the village they ordered, i will delete my review. If not, everyone sees herw what kind of people you are, liars.

I ordered over a week ago but they still have not shipped my order. I reached out two days ago and the agent told me they don't ship internationnaly. Which I'm not asking of them : I'm using a PO Box. They said they would contact me back by mail. Two days later still no news, so I contact them again. This time they tell me it's because I paid with a French credit card (I didn't: I paid with Paypal...) and I have to wait for the first agent to answer by mail, and that they probably will cancel the order. Also, I asked why no one at Lenox had reached out if there was an issue. They said they can't know there is an issue until a customer contacts them to say so. But that makes no sense : if they didn't know there was an issue they would have just sent the order... I don't know what is going on, but I'm so disapointed, and not very hopeful that they will be able to sort this out.

Ordered an item using PayPal. No tracking information came within the allocated timescale so I contacted on their website for an update. I was first told my order was on hold as there was an issue with the delivery address, I tired to get that sorted but was then told actually the issue was that the item I ordered had sold out so couldn’t be shipped. I queried why my order was “confirmed” if that was the case and asked why no one had contacted me and they disconnected my chat. I went through it all again and the next agent told me that I my order was cancelled due to having an overseas address on my PayPal account. Three different reasons that all contradict each other - yet the funds are being held by them from my account and i have an order confirmation email and nothing to say there’s been any issue or cancellation. No transparency and now no trust!