LenoxReviews of lenox.com

I wish I had read other reviews here before placing my order from the Lenox.com website. I placed my order on 12/9, got a confirmation email and had no further communication from the company. My item was never shipped. I have emailed twice and submitted 2 chats, all with no response and waited on hold with the CS number twice for almost an hour. Today, I waited it out and finally spoke with someone after a 1.5 hr hold. My order was canceled by the system bc it was out of stock and the CS agent told me there would not be any stock of this item until next holiday season and there was nothing they could do. Again, I have had no communication that my gift to my mother was not coming. Had I known, I could have purchased something else instead of wrapping a picture of what I thought was just delayed in shipping. I am very disappointed with the lack of customer service by this company; this is NOT the Lenox of the past.

I ordered on item online on Nov 28th during a sale. I received a confirmation email that the order had been placed. When after six weeks the item had not been delivered, I attempted to contact customer service. I waited on hold for 2 hours and 30 minutes. There were 75 customers ahead of me! When I finally spoke to someone, they told me the item was out of stock. When I said it's been on the website consistently since November until today, he said the system was new(5 months) and was unable to indicate that an item was out of stock. I was told I would not be notified when it came available and since the sale was ending today, I'd have to pay full price. He then said they'd give me a credit, but I would have to pay first. This was one of the worst customer service experiences I've had in the last 50 years! Such a shame to see what has happened to the company.

Not even worth a star, issues with the unit when it just turns 10 years for the amount paid is Major BS! Will NEVER buy this brand again.

I returned $250 worth of products over a month ago and have not received a refund. They have not responded to chat messages or emails. I try calling but I just sit on hold forever and never get through to a representative.

Never received my order. Emailed several times with no response to date. Sat on hold several days for hours no response. Their chat window is closed down. Reported to BBB. All I want is a response and to cancel my order. Horrible customer service.

Worst experience I have ever had with a company. Ordered from their website on 12/2/25 and never received the product. Tried contacting them multiple times via email and phone and couldn’t reach anyone. No one answers their phone and no one returns emails. DO NOT order from their website!!!

If I could give a no star rating I would. The Customer Service is the worst I have experienced in a very long time. I have been on hold for over three hours combined in the last two days, no response. I have tried chatting three times, , and chat was ended the ended abruptly, with NO response. I placed an order almost FOUR weeks ago and have not received it. Will definitely remember this unsatisfactory experience when purchasing gifts in the future.

If I could give zero stars I would. I called about an order that was never shipped, the person I spoke to canceled my order and now the item is out of stock so I can’t get the item. Almost intentionally bad customer service, I was super nice and just asking about my order status, and the person on the other end was just simply not nice at all and then cancelled my order. Absolutely atrocious customer service.