LenoxReviews of lenox.com

I really like Lenox but found their customer service to be abysmal and quality can be awful. I ordered a set of gold plated silverware to go with a set of Lenox dishes and so additional items. I was so excited. The silverware was badly scratched and I requested a replacement (even suppling photos). They sent a return label for the silverware and sent me another set that was equally bad. I requested a return again. They charged me for the shipping and refunded only a portion of my cost. I called customer service - which was a complete waste of 45 minutes. I wrote a letter to the President of the company and never received a reply. Absolutely no customer support, frustrating customer service, and lacking in product quality. So disappointing!

Called customer service rude as heck I bought knife set the block does not hold them correctly one knife won’t go in defective block knives are great but the block is useless no help at all before calling I also emailed company

I ordered 5 items for Christmas presents on 11/29/22; three items arrived within a couple of weeks but the other two did not. I have called them and call wait was 16 people ahead of me so I requested a call back. Never got the courtesy of a call back since my call on 12/15/22. I sent a message through their website chat function, which is not really a chat since you only get an automated messages saying someone will get back to you and they never do get back to you. You can't rate a customer care experience when there is no customer care. Very disappointed in this company that I have purchased from for many years in the past.