Mary C.
Battery wires too short
This is the 4th battery I have gotten to replace the battery in a Lenovo Legion Y540 17RH. All of the batteries have the same problem. The wires on the battery are about a 1/2 inch too short to plug into the computer. The other 3 batteries were from different vendors.
Response from lenovobatt.comMay 15, 2023
Dear [customer], Thank you for purchasing our products and leaving your feedback. We are very sorry to hear that you have purchased four batteries and had this issue with the cord lengths. This is by no means the standard of our service and product quality. Please first check whether the battery port is clean, whether it is loose or not tightly connected during use. If you still can't plug into the computer, please contact us, we will provide assistance to solve the problem and replace the battery that meets the requirements. We take customer feedback very seriously and we will identify the cause and improve our operations and services to ensure our products and services are improved. We also welcome you to contact us if you wish to better understand your problem and improve our products and services. Thanks again for your feedback and please contact us to resolve this issue. Sincerely,