Lisa S.
Ordered a Lenovo replacement battery…
Ordered a Lenovo replacement battery #L14M2P21 but received an off brand #L14L2P21. Could not get anyone to address the problem for over a week and multiple requests, by then I had put in a dispute. We’ll see how this plays out. After the review they offered a half refund until they get their warehouse in order, then they will issue the rest of the refund…I don’t think so.
Response from lenovobatt.comMay 7, 2024
Dear Customer, Thank you very much for choosing our products and we apologize for any inconvenience you may have experienced due to your order. We fully understand your concerns and hope we can resolve this issue for you. Regarding the battery model you mentioned, the L14L2P21 battery model you received is functionally compatible with the L14M2P21 model you originally ordered. This is because in some cases, suppliers may replace the original model with a different model during the production process, but they should offer similar performance and functionality. We are confident that the battery you receive will provide excellent performance and reliability for your device. Nonetheless, we take your concerns about product specifications and order accuracy very seriously. We appreciate your feedback and will ensure that we will further improve our order processing process to avoid a similar situation from happening again. We understand your concerns regarding the partial refund solution we previously proposed and appreciate your feedback on the solution. If you are satisfied with this solution or have any other questions or concerns, please feel free to contact us. We are here to support you and ensure your shopping experience is the best it can be. Thank you again for your support and understanding. Sincerely, lenovobatt.com Team