Bridget
Great product but received phishing emails after purchase
The product was easy to install, came with everything needed to do the replacement, and arrived on time and safely. Why the 4 stars vs 5? Within hours of using my PayPal account to make my purchase from Lenovobatt I started receiving MANY phishing emails using “PayPal receipt” as the title for an included link. Until this purchased, I had NOT used my PayPal account in years. Thank goodness I know better than to open the link. I sent Lenovobatt an email about the phishing emails, asking if they sell personal information to other parties. The response I received days later was “our records show your order was shipped and delivered….” They have yet to respond to my phishing email inquiry.
Response from lenovobatt.comFeb 18, 2024
Dear valued customer, Thank you for sharing your feedback on the product and your overall experience. We're pleased to hear that the product was easy to install, included everything needed for the replacement, and arrived on time and safely. We sincerely apologize for any inconvenience caused by the phishing emails you received after using your PayPal account for the purchase. Your security and peace of mind are of utmost importance to us. We want to assure you that we take this matter seriously, and we are investigating the situation internally. Regarding your inquiry about the phishing emails, we apologize for any confusion in our previous response. We do not sell personal information to third parties, and we take privacy and data security seriously. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business, and we are committed to addressing any issues to ensure your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding. Sincerely, lenovobatt.com Team