David V.
Extremely frustrating and incompetent…
I did a cash out refi with this company and it was one of the most frustrating experiences I’ve ever had. They are extremely incompetent. I had to resend various info to them multiple times that somehow kept going missing. They are so bad, that I’m busy closing on another house and my title company asked me if I was doing the loan with Lending One because they did not want to deal with them again. Further, my loan got sold by them to Selene Finance (do yourself a favor and look at reviews on Selene Finance, this company is atrocious and has so many complaints against it, yet that's who Lending One thinks they should sell your loan to) and there was obviously not correct information handed over because I’m now receiving letters saying there is not insurance on the house I own (which we had to pay in full and upfront for the whole year) and Selene Finance is saying I’m not an authorized person on the account and they can’t help me. I own the house… Stay clear unless you want to deal with a lot of frustration and headaches.
Response from LendingOne, LLCApr 11, 2024
I'm truly sorry to hear about the difficulties and frustrations you experienced with your cash-out refinance. It sounds like the process was far from the smooth and efficient service we aim to provide. Having to resend information multiple times and encountering issues with both the transfer of your loan and communication with Selene Finance are serious concerns that should not have occurred. Your experience is a valuable reminder for us to continually review and improve our processes and partnerships to prevent such issues from happening in the future. Please know that your feedback is taken very seriously, and we are committed to addressing these problems to better serve our clients. If there's anything further we can do to assist or address your concerns, we encourage you to reach out directly. Again, we apologize for the inconvenience and frustration this has caused.