Aharon B.
Blind customer
Blind customer, he wants to screw the blind!! He would do the same to your mother I’m close to totally blind & have issues since I almost died from a brain tumor. Jeanpaul was rude & inconsiderate he • Told me all the costs were close to nothing, they were about $3,000 which would take 5 years to break even • Told me he was doing a soft hit on my credit scores it was hard that dropped my FICA scores 4 points • Was going to call me back that day to go over options, never did • He sent me a form to sign but he knew because of my vision I need to know everything to know if it is what I wanted If you use them, you say it’s ok to take advantage of the blind
Response from Lending BuddyMar 12, 2024
Hi Aharon, Customer service is our #1 Priority, your review is very concerning to us, after further research i see many attempts to contact you from our team since your application was taken with us that have been unsuccessful. We take it very seriously when someone does not feel they have been treated fairly as that is not what we stand for as everyone deserves to receive the highest level of customer service no matter their situation. We would appreciate the opportunity to discuss this matter further and address all concerns you may have. If you could provide us the best time for you, our leadership team will reach out to you directly. Update: We have retrieved and listened to the call recording, you in fact did agree to do a hard inquiry, it was made very clear to you and we can share this recording with you if you would like to hear it. We also have on record that you received a call back and spoke with your banker for 30min after the initial application call, on the same day. As for the fees that were mentioned in the call, the title fees on the initial estimate amounted to around $3,000. This was mentioned specifically in the call recording. If you are interested in listening to the recording you can reach out to us directly as we will be happy to work with you to come to a resolution. Again, our clients mean a lot to us and we will always treat everyone with the highest standards, I hope this update finds you well and we are here to answer any questions you may have.