Alan M.
Sellers seem don't want to sell here...
I have purchased once and there is nothing special compared to the other notorious F... as you find the same freelancers everywhere. The main downside is you never get a reply from a seller on this site. I don't know whether the seller is not responding or the platform is blocking it, however, it has become a big hindrance to my buying. This is a serious issue that affects platform owners as well as the buyers. Hello Legiit, I am your customer and not a competitor who is trying to tarnish your brand. Plus, you can get my identity details through Trustpilot. Please focus on the message rather than the messenger if you're truly interested in improving the brand from customer reviews. I am investing my time to help you with my honest feedback that may help you improve. It is disappointing to see your reply saying that I haven't used your platform for three years, I am not sure if I used your platform that long ago. I am going to send relevant screenshots to Trustpilot showing my recent experience where I don't get a reply from your sellers. Note: I just logged into my account to get some screen captures for Trustpilot: Under Messages > Services, it says last I messaged some sellers "2 weeks ago". Still no replies. As a reputed business, you could have been honest and responsible in your reply rather than trying to mislead the readers that I am a bot or purposely trying to discredit your brand - that's not the case here. Thank you, Hello Legiit, You said, "3 years ago, you sent 10 messages and got 9 responses... so can we agree that "you never get a reply" is factually inaccurate, since the evidence that shows you got a 90% response rate does not support it?" That's either not true or not my profile. Thank you, Alan Added 11 April 2024: Hello Legiit team, I don't think I have the energy to argue any further, but I can only say that the below message is not true: "In that account you made zero purchases, and sent a total of 4 messages, 3 of which got a reply. I understand that it is frustrating to not get a 100% reply rate, and we will address that with the 1 freelancer that did not reply to you... however what you said was "you never get a reply from a seller on this site." which is proven to be false." In public, you're arguing with me to prove that my account received replies from sellers, which is not true. I believe you're looking at someone else's account. If you have found my account, you should have sent an email on this subject by now instead of continuing to deny my review. So far, I haven't received anything. Instead, you're asking me to initiate the communication, which proves that you haven't found my account. Please put all your efforts into fixing an issue on your platform rather than wasting your time denying it in public. Thank you,
Response from Legiit Online Marketplace Inc.Apr 6, 2024
Hi Alan (Though that's not the name you provided Trustpilot), We're sorry that your opinion of the experience you had on Legiit is in line with the numerous other businesses you seem to have had a hard time with based on your review history, that certainly isn't what we want. We looked into this issue you reported based on the details you provided, and it appears you haven't used our site in 3 years. 3 years ago, you sent 10 messages and got 9 responses... so can we agree that "you never get a reply" isn't supported by evidence since you got a 90% response rate. Regarding "finding the same freelancers everywhere" while it is true that freelancers often choose to use multiple platforms, and that is beyond our control, we have many Legiit Exclusive freelancers as well and would be happy to connect you with. I'm not sure what we could have done differently based on the information you've provided here, but if you have any specific feedback on how we could improve based on what actually happen we would appreciate it so we can improve the experience for everyone. EDIT: It was honest. The account we reviewed was based on the email address you gave Trustpilot, which is what our comments were based on. And indeed that account still have no activity since May 2021. Are you saying that you have an additional account that you have logged into more recently? If so that is a violation of our Terms Of Service, as you are only permitted one account. It also makes it impossible for us to help you with your issue since we are looking at the wrong information... the information you provided. Based on the email you provided Trustpilot everything we said is correct and truthful and we will be happy to share that proof with you. If you would like to provide us with evidence to the contrary we'd be happy to adjust what we said, but right now everything we said is based on evidence, and is fact, and contradicts your initial review. Regardless we'd be happy to help you resolve whatever issues you have, and find the freelancers you need. Feel free to contact [email protected]. Be sure to use the email associated with your account. EDIT #2: We were able to confirm that you did indeed have a second account, which we have now deactivated as it violates our terms of service. The account based on the information you provided Trustpilot remains active as it was the older account. In that account you made zero purchases, and sent a total of 4 messages, 3 of which got a reply. I understand that it is frustrating to not get a 100% reply rate, and we will address that with the 1 freelancer that did not reply to you... however what you said was "you never get a reply from a seller on this site." which is proven to be false for which we can provide documentation. We're very sorry that your experience was not what you hoped for, and we will be happy to help you improve it as long as you follow our terms of service and use a single account. Edit #3: You Said: "That's either not true or not my profile." It is the profile associated with the email provided Trustpilot, so it is confirmed to be true. Happy to prove it to you or anyone else if you'd like to email us at [email protected] Edit #4: "Please put all your efforts into fixing an issue on your platform rather than wasting your time denying it in public." We fix all issues on our platform. However no one else has given us the same complaint that you have, and based on the email that YOU provided Trustpilot, as well as your second account we were able to track down, the evidence does not support your opinion, so we have nothing to fix at this time. Instead of complaining about it in public, why do you send us actual evidence of your experience so we can make adjustments? Or is it because what you said isn't based on an actual experience? Please reach out to the onsite chat or [email protected] for further assistance. Thank you for your business, and God bless. Best, Legiit Management