LegalSherpaReviews of legal-sherpa.com

A number of years ago I worked with LegalSherpa to obtain a Trademark. As far as I can remember it was a good experience. Shame on me, I let it lapse. I have called three times, left messages each time, and emailed once looking for help to reinstate the Trademark. There has been zero responses from them. Not sure if I should try again or go somewhere else for help.

I never give reviews but had to add my two cents. Legal Sherpa is a legit company and has been great to work with. I am an actual person and my company is Brown Girl Magic. I don't know anyone personally at Legal Sherpa. All I know is that every time I've worked with them they have been fast and efficient and I have been happy and had no issues. I would and will be recommending them to my friends who are business owners. I don't know what happened in other people's cases but I never experienced any of that. People should give them a chance. I am literally a happy customer.

Going into my third week of trying to get a trademark completed with Legal Sherpa. I have 1 follow up question and I've sent 3-4 follow up emails...2 voicemails... absolutely no response. Called this morning and the line said they are "helping" other clients. I just called back again (it's 3PM PT / 6PM ET). The line says the office is now closed and to call back during normal business hours through 8:00PM ET!?!? Their customer service is a joke....

I worked with Legal Sherpa to file a trademark. As most of the good reviews stated - they are not a scam. They did help me to file the trademark. However, I am not very happy with the overall service. Not much communication to share with me what's going on. Not much follow up after my trademark was rejected by the government. Essentially, they tell me nothing they could do after I get rejected. While it's a fair statement, it's not a very satisfying experience.

People with a lot of experience know how to give the quick response in addition to the cheap price I received from them. At first I had no knowledge of registering a business. They explained everything I needed patiently through the email and announcements, all this before the purchase. Thank you very much for the good service, I highly recommend them, I will return there again.

I had lots and lots of questions. Robert was easily available and able to answer them all until I felt like I had a good grasp on the process and requirements. I made lots of changes throughout the process and they went back and forth with me several times until I felt confident that we produced the best application possible. It may have been a little less work for me if I had hired an attorney but probably not as I still would have wanted to research all my options personally.

Update: I have now been refunded my order via Paypal. Update: LegalSherpa tried to silence my review by stating it was not from an actual customer, I have since verified my order information with Trustpilot and my review is back. I have recently done a test order without fully completing the order (Everything but hitting the pay now button). On the initial page there is a large button that says "Start Here" or similar... if you scroll down to the bottom of the page is much smaller font it states there will be a $275 fee afterwards, but this is the only place it actually states the amount of the fee, before you actually start the application/contract. The only other place I noticed any mention of a fee is at the very end in fine print, but it does not state the amount you will be paying. ----------------------------- Not upfront (at least noticeable, must be super fine print) about the amount of additional fees that are not included in you initial payment. Wont refund now, so I either waste over $100 or pay the filing fee I didn't know about.

Legal Sherpa is fast reliable and 100% scam free...I spoke with live people to walk me through the process step by step...also via email.. checked the ustpo site, and bammmmm!!!! There was my trademark...I'm in business...I will definitely be using them for my next business venture....thanks legal sherpa...til next time.