Legacy Tree GenealogistsReviews of legacytree.com

Legacy Tree was my first choice to find my unknown father, I didn’t have a name to give LT to start with, only my DNA results. I believe having my DNA results helped immensely in finding a first cousin who was willing to accept me. Carol, my Project Manager was very professional, friendly, going above and beyond to keep me updated along the way. I wouldn’t hesitate to use LTG again and I want to say thank you to Carol and the wonderful researchers who helped with my project for their hard work and giving me the information I had requested at the beginning of this journey.

Eight years ago, I tried to encourage a couple of genealogists to help me find my biological father using very limited biographical information and my DNA results. Both told me that their search would probably be fruitless. A year or so ago I decided to try again with legacytree's help. They have identified my father with 99% certainty, provided a 7-generation genealogy "tree" and directed me to a person that i can contact. It's not currently clear if that person will respond. However, if they don't, having the genealogy tree, there are other potential points of contact. Also, I've learned a bit about how genealogists ply their trade which has been interesting in itself. I have no difficulty in recommending legacytree

The goal I submitted to LTG was to find my bloodline via DNA. That goal was approved on 6 Feb 2024 and LTG processed my payment of $2,950.00. By April 2024 my project had reached the top of the queue and I was contacted by an LTG project manager, but as we corresponded I was redirected, coached, and pressured into addressing totally different issues rather than moving forward with my goal. LTG staff knew I was clearly conflicted, but told me that research staff had time constraints. With chemo brain, illness, and exhaustion, I succumbed to their terms—in my opinion—clearly under duress. I received a final report 28 June 2024. LTG had added documents to my online family tree using 30 year old public research sources already available to me and anyone else. After LTG had usurped research hours I'd paid for, I was told that the information posted could be deleted by anyone. Had LTG disclosed that little tidbit of information beforehand I would have canceled the project before any research hours were used. Most disturbing was LTGs end of report recommendation: that I continue research with LTG and use the DNA route in order to establish bloodline…the very goal I submitted at the get-go that LTG had refused to honor. I asked for a full, then partial refund due to LTGs misguidance and pressuring me to accept staff’s suggestions. LTG refused to refund any portion of my $2,950.00. LTG methods in redirecting my goals, not disclosing specifics of research hours, providing email communication spattered with twisted truths, leaving a multitude of spelling and typographical errors in the final report, providing reformatted sources already available to anyone online, etc.—in my opinion—points to LTG being focused more on profit making than meeting clients’ goals. Legacy Tree Genealogists states that it is protected with its “no guarantee” clause, and although staffers were cordial, I was not a valued client. My approved goal was dismissed and LTG profited from my vulnerability.

I contacted them in December of 2023 to try and find when my family came to America. After 6 months of "researching" they told me they couldn't do anything without a DNA test which I was hesitant to do. After being told multiple times they couldn't be successful without a DNA test I relented and had one done with the company they recommended (FamilyTree DNA). After getting the results, the company placed me in the wrong family. When i questioned the results, it was treated more like an episode of Maury rather than a serious query. I was then told to do a second DNA test, which i did and that test placed me back in the correct family. When I asked about a refund or any sort of compensation for being told my parents weren't my parents, i was told i would be contacted and then no one ever reached out. Do not use this company.

Brandt was very professional, knowledgeable, and instrumental in satisfying my questions with facts and precision. Thanks for a time well spent. Would definitely use again! Johnny

My first experience with Legacy Tree was great. The researcher kept me apprised of her progress all along the way. I feel the researcher made a difference. The final project was detailed and over 100 pages of information. I was so pleased with the first project that I commissioned a second on the maternal side of my family. This researcher did not communicate with me at all and the time drug on. When the project was completed I received a binder of about 16 pages of information that I provided mostly. Also they did not address a portion of my initial request. When I reached out to the project coordinator to address to rest of my request she brushed me off and did not acknowledge that there was little additional information in their final report. I would not suggest this company to anyone.

Legacy Tree Genealogists was an absolute pleasure to work with. Professional, friendly, thorough, kind. I needed to have an ancestor traced in order to apply for membership to the DAR and they went above and beyond and found so much information to help me on my journey. I am so pleased that I've hired them to search another ancestor on my Mom's Maternal side that can also be linked to the Revolution. So excited to see what gets found!!! Many thanks to the two Kims that worked with me!!

I had been researching an ancestor from Germany whose information in this country was very limited. I chose Legacy Tree to doe some focus research in Germany that I could not do to an inability to speak the language and access the approbate archives. Working with my project manager to focus on answering particular questions that I had, the team was able to uncover documentation to verify and confirm that the relationships were correct as well as the final resting place of my ancestor. The communication and resulting report and documentation were excellent. While there are still many more mysteries to pursue, the team at Legacy Tree were very professional to deal with and helped me with issues that would have been otherwise unresolved.