Legacygridiron Reviews | Read Customer Reviews of legacygridiron.com

Legacygridiron Reviews | Read Customer Reviews of legacygridiron.com

Legacygridiron reviews

6 approved reviews, newest moderated first

Delisa L.
Oct 4, 2026
Purchase a 49ers rug for my husband &…
Purchased a 49ers rug for my husband & when it came after waiting nearly 3 weeks it was a MAT not a Rug!False advertisement my Husband is really upset;I want a Refund ASAP!!!
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Dennis T.
Sep 29, 2026
They went above and beyond in my order
They went above and beyond in my order. They met all of my expectations when I was designing this rug. It came out so great! I would recommend this company to anyone in the future
Response from LegacygridironSep 30, 2026
Thank you so much, Dennis! We’re thrilled to hear that your rug exceeded your expectations. It means a lot to us that you trusted Legacy Gridiron with your design, and we truly appreciate your recommendation. Enjoy your new rug! 🏈❤️
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CP P.
Sep 25, 2026
Very low quality
Very low quality, this is not a rug it's more like a mat.
Response from LegacygridironSep 25, 2026
We’re very sorry to hear that your experience didn’t meet your expectations. We truly appreciate you sharing your feedback with us. If you’re not satisfied with your purchase, we’re happy to offer a refund. Alternatively, please contact our support team at [email protected], and we can arrange a free upgrade to a new material for you. It’s possible that your order was made with our Polyester material, which has a softer, foam-like texture and is better suited for certain decorative styles. Our Premium Velvet option provides a more substantial and rug-like feel. We’d be happy to help find the best solution for you. Thank you for giving us the opportunity to make this right.
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Thomas K.
Sep 21, 2026
Good CS
Good selection of custom products. Mine came with a problem, but they were quick to issue a full refund.
Response from LegacygridironSep 21, 2026
Hi Thomas, We’re truly sorry to hear about your experience with your custom rug. We understand how disappointing it must have been to receive a product that did not meet your expectations. We want to let you know that your order has now been addressed by our team. Please also rest assured that Legacy Gridiron has a refund policy for all customers, so you can feel confident that we will work with you to resolve the issue appropriately. We sincerely apologize for the inconvenience caused. While we carefully inspect our products before they are shipped, occasional issues can unfortunately occur during the manufacturing, printing, or shipping process. That does not change the fact that you deserve to receive a product that meets the expected quality standard. Thank you for bringing this to our attention. We take your feedback seriously and will use it to help improve our production and quality-control process. Again, we sincerely apologize for the experience and appreciate your patience while we worked to address your order.
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Shelly P.
Sep 18, 2026
The "rug" was actually foam
The "rug" was actually foam. Foam folded into a tiny square in ultra tight packaging. After opening, there were several cracks and permanent wrinkles in the foam "rug". This company is terrible. Useless product
Response from LegacygridironSep 21, 2026
Hi Shelly, we’re sorry your experience didn’t meet your expectations. Your order has been addressed by our team, and we have a refund policy for all customers, so please rest assured that we’ll work to resolve this properly. We sincerely apologize for the inconvenience and appreciate your feedback.
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Emily C.
Sep 15, 2026
I paid for expedited (6 to 10) day…
I paid for expedited (6 to 10) day shipping and have not received anything yet. It has been over 15 days since the order and have gotten no updates or response from customer service. Tracking shows it is not even in the US yet.I will be disputing charges if the order does not arrive this week.
Response from LegacygridironSep 21, 2026
Hi Emily, we sincerely apologize for the delay and lack of communication. Your order has been processed, and we’re actively addressing the shipping issue. Please rest assured that we have a refund policy for all customers and will make sure this is properly resolved. Thank you for your patience.
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