Lee JeansReviews of lee.com

I placed an order online and everything was out of stock so they cancelled the whole order. They have you write a review after you purchase and so I left a good review but they don’t deserve it.

Horrible customer service. Lees sent me a sweatshirt instead of 2 pairs of jeans. After an hour on the phone, all they could do is refund me my money after I print out the fed ex label they emailed me and return the item they sent me by mistake because, they are unable to send me the jeans I ordered because they don’t have any in their “free stock”. The only way they can guarantee before Christmas delivery is for me to re-purchase them and they can give me free shipping, yes… they are in stock for purchasing but not in stock to send me what I’ve already purchased. Oh, but they did offer free shipping, shame on you Lee.com.

Reso un jeans il 24.10.2021. ad oggi 28.11.2021 non ricevo ancora il rimborso nonostante diverse mail di richiesta. insoddisfatto

Let me start with the fact that I am a long time huge fan of Lee brand. When I say long time, I mean literally my entire life. My Grandmother's name was Lee and I'm pretty sure she was the reason I have always worn Lee brand pants, jeans, shorts, etc. With that out of the way establishing that I in no way have a grudge or bone to pick with the company, let me say that I am completely disenfranchised with Lee website. I have tried numerous times to order shorts and every single time, the order gets dropped on Lee's side. It has just become depressing. The 1st time I called the customer service line and, after around 45 minutes on hold, decided to leave a message. Within the next day or 2 I was contacted by a very polite and friendly associate. She was very helpful and sent me a promo code to re-order. She also said that the dropped (cancelled) order was due to a known glitch that had since been fixed and I should be good to go. That was the last friendly associate I have spoken with. Everyone since has been a complete D-B that sounds like they would rather be in a dimly lit back room MMA fight. I have tried to order several times by now and have no way of knowing if it was cancelled without calling and facing the wrath of Lee "support". Lee, you really need to get your website, inventory management, shipping, and support all on the same page. I would love a heads up once that has been taken care of.

Dont buy from Lee jeans they get orders wrong then take 6-8 weeks to do refund. Then if order is lost in mail they tell you refund 14 days but then tell you 6-8 weeks for refund after waiting month to receive they hold your money 3 months before doing refund. Im still waiting for refund from May purchase

Beware!!! The worst customer service and shipping I have ever experienced in my 50 years of life.

called customer service to tell them my jeans that I probably wore total of 10 times had split down the butt-at work,just moving naturally,not tight ,loose in fact and they said they dont replace anything over a year. Quality has really gone down with LEE and I will never purchase again.

I finally found some awesome coveralls for a decent price, and Lee also claims to have a black friday promo for 25% off. Everything I tried with the promo code said not applied but wouldn't say why. I couldn't find any information on exclusions, and I attempted to chat support, but the chat support is a bot that has literally zero learning capabilities because it just keep serving up a menu that didn't even have my question on it. At the end I attempted to reach an agent, and after all that it said no agents available. Garbage. I will spend my money elsewhere.