ShawnDa Yun L.
0 star Account Manager
I had a very disappointing experience with the account manager, Nathan. The company first contacted me about a week ago, and I asked them to send me some information by email, which they did. Yesterday, I reached out to Nathan to arrange a demo of the platform and services they offer. We agreed to have the demo at 12:00 PM today. However, when 12:00 PM arrived, I still had not received a calendar invitation or meeting link. I contacted Nathan to ask about the meeting link, and he simply told me that he had forgotten to send it and that the meeting would not be taking place. There was also no apology or meaningful attempt to reschedule the meeting. I understand that mistakes happen, but this was a scheduled business meeting and I had specifically set aside time for it. Forgetting to send the meeting invitation and then cancelling at the scheduled time without even an apology is extremely unprofessional and disrespectful of a potential client's time. Based on this experience, Nathan did not give me the impression that he was interested in earning or maintaining my business. If this is how a prospective client is handled before becoming a customer, it raises serious concerns about the level of service I could expect afterward.