Leather Gloves OnlineReviews of leatherglovesonline.com

This company took into consideration my situation. They took the time to resolve my issue. I purchased a sale item and it could not be returned. I wanted to exchange for size and they walked me through the process with excellent results. They proved they were a an honest business that cared about their customers.

Placed an order and thought I used a discount code but it didn't go through for some reason. LeatherGlovesOnline refunded the difference of what I would have saved using the coupon, no questions asked. Super great customer service.

The quality and construction of these gloves is outstanding. My dad is hard to please but he was very impressed with these one. I bought the Marco glove as they are very warm and made for the winter. I live in Canada and my dad told me he was very comfortable with them in the cold. Finally, the customer service is top notch. Every time i sent a question, i always received an answer quickly. Highly recommend.

They arrived months late, and damaged. None of this was the fault of the supplier, but were postal strike related. The company took full responsibility and shipped a replacement right away. Excellent customer service.

The website is easy to use. The pictures show detail & the quality of the gloves is excellent.

UPDATE 1/3/2025: I received an email yesterday apologizing and advising that a refund was processed. As of today, there is a refund for the entire order pending. Once that is finalized, I will further update or amend this review. ************************************************ UPDATE 1 1/5/2025: The refund was pending until last evening, then disappeared. My bank informs me that Leather Gloves Online took back the refund while it was still pending!!! I am at my wits end with this!!! ************************************************* UPDATE 2 1/5/2025: After speaking to yet the 4th person at my bank, I have been assured that the refund will show up within 2-3 days, and it just has something to do with their billing period having closed today. This may very well be my bank's fault as far as the refund disappearing, and not anything that Leather Gloves Online has done. My order status at Leather Gloves Online still shows that the order was refunded. I will update next week. The neverending saga continues ... *********************************************** FINAL UPDATE 1-9-2025: The issue with the crediting of the refund to my credit card account was indeed with my bank, not with LGO. The credit posted this morning. I am changing rating to 2.5 of 5. ********************************************** In Sept 2024, I ordered two pairs of expensive, fur-lined leather gloves, one each men's and women's, for a total sale charge of $256. The men's pair was used, ratty, and defective, and had obviously been returned to them at least once. I went to the site to initiate a return, but there was no option to return for this reason, and it also stated no returns without allegedly included leather conditioner, which they didn't include in my shipment. After over a week trying to get a response from them by phone, PM and email, I filed a dispute with my credit card issuer, and a temporary credit was applied. After that, I finally managed to get somebody in "customer service," who issued an RA, and they acknowledged receipt of the return in Sept 2024. LGO informed me that they couldn't issue a refund until their money was released. According to my bank, it was never taken, I was merely given a credit, which was reversed in Nov 2024. It has since been a nightmare of time and futile effort to get my money back from these people. They simply, rudely and tersely deny having received my money and demanding proof from the bank that they "released" the funds the bank never held to begin with. I provided them with all the bank documents and letters indicating this, but they continue to demand that I prove a negative, which neither I nor the bank can do. In short, they have effectively stolen $128 from me, and flat out refuse to return it. They have my money, they have their used defective gloves. I have spent hours on end between them and my bank trying to resolve this. They are simply trying to wear me out until I just give up and go away.

Entered an order on February 24th, 2024 Order was was supposed to have been shipped in 2 to 5 business days. Tracking number provided,but Fedex refuses to talk about the shipment and Leather Gloves on-line customer service is non-existent 1. no-one answers the phone, no option to leave a message. The recording says they cannot call back - they recommend to use the chat function or email 2. there is no-one present to chat with even during business hours 3. Emails don't get responded for at least 5 days and after repeated emails and reminders they informed "package cannot be found". they promised to issue a credit 4. No credit confirmation for more than three days the same company runs another site under a different named "Fratelli Orsini" as I ordered the sane scarf, same story

Absolutely terrible customer service; avoid!