Leather CollectionReviews of leathercollection.com

Response from Leather CollectionJun 17, 2023

Hi Richard, We sincerely apologize for the misunderstanding and inconvenience you've experienced. We understand how important it is for a motorcycle suit to fit comfortably, and we regret any communication gaps that may have occurred. Please contact customer service team can immediately investigate the situation and help resolve the issue. We aim to make the exchange or refund process as straightforward and convenient as possible for you. We highly value your satisfaction and will do everything we can to address your concerns promptly. Once again, we apologize for the inconvenience and appreciate your patience in this matter. Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.

Response from Leather CollectionJun 2, 2023

Dear Scott Prangley, Thank you for sharing your feedback regarding your recent experience. We apologize for any inconvenience and frustration caused by the delay in delivery and the lack of satisfactory customer service. We understand that waiting for your order for six weeks and having to chase it multiple times is far from ideal. We strive to provide timely and efficient service to our customers, and we regret that we fell short of your expectations in this instance. Your comments about our customer service team not properly addressing your concerns and using template responses are concerning to us. We take this feedback seriously, and we will investigate the matter to ensure that our customer service representatives provide the personalized attention and assistance that our customers deserve. We are sorry to hear that you feel our pricing did not offer good value compared to alternative suppliers online. We constantly strive to offer competitive pricing while maintaining the quality and standards that we are known for. We appreciate your feedback and will consider it as we review our pricing strategy. We value your business and appreciate your honest feedback. If there is anything we can do to rectify the situation or address any outstanding concerns, please do not hesitate to contact us directly. We hope to have the opportunity to regain your trust in the future.

Response from Leather CollectionMay 4, 2023

Thank you for taking the time to leave a review about your experience with our jacket. We're glad to hear that you appreciate the appearance and quality of the coat. However, we apologize for the inconvenience caused by the sizing issue. We understand how disappointing it can be when the size doesn't match your expectations. Our team is constantly working to improve our sizing guidelines to ensure a more accurate fit for our customers. Your feedback will be invaluable in helping us make these improvements. To resolve the issue, we would be more than happy to assist you with an exchange for the correct size or provide a refund if necessary. Please reach out to our customer service team with your order details, and we will guide you through the process. Once again, we apologize for the inconvenience and appreciate your understanding. We look forward to making things right and providing you with a jacket that fits perfectly.

Response from Leather CollectionMay 4, 2023

We apologize for the inconvenience and frustration you have experienced due to receiving the incorrect pair of pants. This is not the level of service we strive to provide, and we understand how disappointing this situation must be for you. We would like to assure you that we take your concerns seriously and are committed to making things right. Please provide us with your order number, and our customer service team will promptly investigate the issue. We will work diligently to rectify the situation, whether that involves sending you the correct pair of pants. We apologize for any lack of response to your previous messages and will ensure that our team is more attentive to your concerns moving forward. Your satisfaction is of utmost importance to us, and we will do everything we can to resolve this situation promptly. Once again, we apologize for the inconvenience and appreciate your patience. Thank you for giving us the opportunity to address this issue, and we look forward to making things right.

Response from Leather CollectionMay 4, 2023

We apologize for the inconvenience you have experienced with the size of the jacket you ordered. We understand how disappointing it can be when a product does not meet your expectations, and we want to make things right. Please provide us with your order number, and our customer service team will assist you with the return and refund process. We value your satisfaction, and we'll do our best to make the process as seamless as possible. Alternatively, if you prefer, we can also help you with an exchange for the correct size. Once again, we apologize for the inconvenience and appreciate your understanding. Thank you for giving us the opportunity to address this issue, and we look forward to providing you with a satisfactory resolution.

Response from Leather CollectionJan 6, 2023

Hi Fabian Siegert, Just checked your order details. You placed order 26th April and the order was shipped on 30th April 2022. The gloves were delivered on 17-May-2022 on your address Fabian Siegert Goldbergstraße 4 Vendersheim, Rheinland-Pfalz, 55578 Deutschland I am unable to update the delivery proof here, I am forwarding it to you email ID.