Anu T.
Tutors are unavailable, Admin offers no support
Week after week, the tutor was unavailable while my monthly subscription continued to be charged. I eventually gave up and cancelled. The admin team has never offered any support. I'm disappointed by both the quality of service and the ethics of this company.
Response from learner.comAug 26, 2026
Thank you for sharing your feedback. We’re very sorry to hear about your experience. Consistent access to tutoring and responsive support are important parts of the service we aim to provide, and we understand how frustrating it must have been to experience repeated tutor unavailability while your subscription continued. We also regret that you did not feel supported by our team. We take your concerns seriously and would appreciate the opportunity to review what happened. If you’re willing, please email us at [email protected], and a member of our team can personally review your account and experience in more detail. Thank you for bringing this to our attention. — The Learner Team