Leading Edge HealthReviews of leadingedgehealth.com

Ordered a product from Leading Edge Health USA on Aug. 26, 2026 expecting delivery in the stated 4–8 day window. The package actually took 2 weeks to arrive. On top of the delay, I was hit with unexpected customs and tax charges that were never disclosed at checkout — a hidden extra cost on top of the product price. When I contacted customer service about the delay and the fees, staff were rude and unhelpful, and the company refused to take any responsibility for either issue. To make things worse, when I asked about returning the product, I was told I'd have to pay for return shipping myself — even though the delay and the added costs were the company's fault, not mine. Overall a frustrating experience: poor delivery accuracy, no transparency on total cost, and dismissive customer service. I would not order from this company again and would encourage others to I'd like to raise the below points that weren't addressed in your reply: My complaint about customer service being unhelpful and dismissive. Regardless of whether the shipping fell technically within policy, that interaction itself was a poor customer experience. Regarding customs and duties: The general order-page notice is not clear, itemized disclosure at checkout. I understand the return shipping policy is published, but I'd still I was not made aware of it in a way I registered before purchase, and I think it's reasonable to ask you to reconsider given the overall experience. I would appreciate acknowledgment of the service experience itself, and clarity on the customs & tax duties disclosure.

You're not much help! Same run around as always.

Have been trying to track my order but keep getting the same information: Unable to find or track order. Please make sure tracking information is correct and try again later

Worst company ever, I paid and the not give me products or refund my money .

I paid $12 for 1-3 day delivery and was told "It does say online that it is business days only, and the shipping is travel time only, that is not include the time for the warehouse to fulfill the order first, then get it shipped out. We're sorry for the wait. Thank you." That is 4 days after i ordered it it was supposed to be shipped from usps they still havent recieved it and they have been sitting on the shipping label for 4 days as they have not gotten the package yet and customer service said the above quoted that the warehouse hasnt done any thing yet and the 1-3 day delivery doesnt start till it leaves the warehouse very decieving 1-3day shipping 4 days later it hasnt left the warehouse yet and i paid $12 for expedited delivery doesnt sit well with me

Your shipping is a joke. Will never buy from you again paid for faster shipping took longer. I will be ordering from Walmart same product Latter

My product has been stuck at a fed ex location for 9 days with no movement. I asked to be refunded and was told no refunds after shipment. They have my money and I don’t have my package. I can’t get an answer on how long I have to wait before they either refund me or ship out a replacement

This has been the worst shopping experience I have had. I am based in the UAE, and I have not received my order for more than two weeks after it arrived in the country. The shipment is stuck because the company failed to properly clear it with customs. I have already paid the required customs fees, yet the product was not released or delivered to me. Customer service has been slow and ineffective, and no clear solution has been provided despite multiple follow-ups. I paid for home delivery, but the service was never completed. I am still requesting either delivery of the product or a full refund. Based on my experience, I would not recommend this company. To clarify, the issue was never unpaid taxes. I paid all customs and government fees in full as required. The shipment is still held because the product is not properly registered or cleared for import into the UAE, and both UPS and Emirates Post confirmed that resolution requires action from the sender, not the customer. I paid for home delivery and fulfilled all my obligations. The order was accepted and shipped to a country where the product is not compliant, and no intervention was provided to resolve the issue. I am still requesting either proper intervention with UAE customs or a full refund.