LazydaysReviews of lazydays.com

This RV company s financing contracts are not to be trusted . Even if you request no long term WARRANTS FOR SALE . This co will add on another line ( including adding it to TAX CHGS . CHECK ALL THE LINE BY LINE CHARGES AND INITIAL EACH PAGE . Because LAZY DAYS MAY ALTER YOUR FINANCIAL CONTRACT TO INCLUDE DOLLAR AMOUNTS YOU CANNOT SEE . My experience is personal and traumatic.

Had to give 1 star because 0 wasn't an option. At best their sales department was uninformed. At worse they just lie to make sales. Weights advertised were not actual trailer weights which makes a huge difference when customers have restrictions based on their tow vehicle. Communication was horrible throughout. This must have been salesman Alex S’s first sale because he had no idea what he was doing. If he is commissioned based…I hate the fact he earned one from our sale. We knew the unit we wanted coming in and all he had to do is not screw it up…which he almost did. Very used car salesman slimy feel. He entered our phone number incorrectly in the system and every time someone tried to call they called the wrong number. He repeatedly told me people were calling but the issue was just that I wasn’t answering. When I told him (repeatedly) I never got the calls and asked to confirm my cell number…he never did. The Finance manager finally confirmed the number at closing and read it wrong. Finance Manager also had no idea about transferable warranties and we had to educate him as he tried to push their overpriced internal warranty then was condescending when we declined coverage. Charges on final bill were not what was in accepted quote and changes were not explained. I caught them after he tried to gloss over them and made him go back to the sheet. He lied about the fees and said they all went to the gov’t but then I pointed out the $500 fee which they kept for documentation and he had no response. DJ the sales manager quoted cost of a new ball, brake controller and labor hours to install when the hitch we bought came with one and there were no hours labor to install any of it. This had to be disputed too. When the real weight of the trailer was realized after the sale was complete, the sales manager Matt told us that a 300lb differential between vehicle tow weight and trailer dry-weight was no big deal, he stated these rules only exist because of lawyers and it was a green light in his eyes. He then offered to sell us a F250 they just accepted on trade-in. The only bright spot was EJ who did our walk through and the Delivery manager who got put in the middle of the mess the sales team created. The delivery team was great! The unit was still dirty when you tried to do the handover to us. One person said it still had not been cleaned and another said it was finished. Cleaning crew came back out and did a great job and was very friendly. Repairs that should have been caught during PDI, which Alex stated HAD to be charged to us (not true), were not completed and required us to point them out. Missing blinds, loose trim, ripped screen all obvious things but we had to make a point for them to be resolved. After over two months we still do not have a registered trailer which Lazydays required us to pay them to do. Now the temp registration has expired so we are unable to use the trailer. I received notice from the state of Georgia that the transfer of title occurred last week, but Lazydays didn't file the paperwork correctly so they still can't issue a plate and registration until it's corrected. I've called Lazydays to get this corrected but after multiple calls spanning over a week, I've still failed to receive a response. The state issued the new title after my initial call to Lazydays, so without my follow-up we would still not have that completed. Who knows how long it will be now until the fix the other issue. In the end we like our unit and maybe someday registration will be complete so we can actually use it... but we will never patronize Lazydays again!

Wildwood, FL location Beware!!!!!!!. Silver Service $1100 gets you nothing but a visual observation of your trailer, outside shower door needs replacing, windows need sealant, cabinet is blocking window on inside (pretty useful advice for $1100). You won't even get the cleaning or maintenance service without paying for diagnostics which is $199 for each item. They did nothing for my A/C, Hot Water Heater, Furnace and Refrigerator. They didn't flush out and deodorize the holding tank, they did not adjust the tire pressures. Basically, all they did was grease the jacks. And they made an unauthorized minor repair by connecting two wires for the bathroom fan and charged me $250 on top of the $1100 for the "Silver Service"

If you don't think I'm being honest. You've never bought an RV from lazy days of any state. They're all the same. They all screwed me over after I paid a $180000 for Mercedes tranquility. They never answered my call. The second I signed the paperwork, so anybody who gives lazy days anything more than a 0 has never dealt with them long enough. And I guarantee you 1 year from now. Those same people will be going. Oh my God, that guy was right.

On April 23, 2025 we contacted Lazy Days because our AC stopped working. On April 24th we brought the Coachman to your location for service. We were there for about 2 hours. Your Tech replaced the capacitor with a used one out of another unit and said it works now that was the problem and we paid $440.59 (for a used part and time?) and were on our way. When we stopped that afternoon in Georgia we turned the AC on and the exact same result. It ran for about 20 minutes and was done. I called your office. Spoke with someone who left messages for you and someone who said his name was Adam the Service Manager. Adam told me to take the camper to someone when we get home and if LazyDays missed something he would refund our $440.59. Everyone I went to here in Myrtle Beach said they do not work on AC units, they just replace them. It's taken a few weeks but I found someone with experience who would diagnose the issue rather than just put in a new unit. He went through the complete electrical system and found an issue with the connection and repaired that but after about 20 minutes the AC stopped working. I believe he said that a faulty thermostat caused the compressor to burn up thus requiring a replacement unit. He said a good tech should have caught this with the first diagnosis. He called it a very basic problem. After repeated attempts to reach anyone at corporate to answer my questions I was given the email for The Compliance Office. The BBB has a name and number to contact but someone at the Tampa location told me she had retired so she emailed The Compliance Office for me. Outside emails do not go through as I also found out even though I have a business card with an email on it. Shayna Verdugo responded the following. Thank you for your detailed email and for sharing your experience. I want to take a moment to address your concerns and clarify our position. Based on our review, the capacitor replacement was made at your request following the information you provided from your own research. Our technician did not diagnose a faulty capacitor but replaced it as a customer-supplied recommendation. The capacitor tested within normal parameters, and our technician communicated that to you at the time of service. Because the repair was not based on a technician-verified diagnosis and was performed at your direction, Lazydays is unable to take responsibility for the outcome or offer reimbursement. We understand your frustration, especially given the further issues that arose, but it’s important to note that bypassing a full diagnostic process limits our ability to accurately identify the root cause and prevents us from standing behind repairs that may not have been necessary. We appreciate your feedback and will share your comments internally to continue improving our service process. If you have any further questions, I’d be happy to speak with you directly. The repair they charged me for were based on the research of a hot customer with no AC for 2 days and nothing to do but Google possible solutions. I have no experience in AC repair and no idea how to fix the problem or I would have done it myself. The Tech took our conversation as the basis for his repair rather than running his own diagnostic assessment?

Should be 0,stars! Do Not consign RV here. Found RV by owner on FB and arranged to buy a week ago. Lazy D would not let them out their contract even though they tried to cancel and pay the fee. They lied and said they already had a down payment last week same day as they tried to cancel it. They’re taking advantage of elderly folks trying to sell their rv and downsize. If you’re the one with a “down payment” on the 2011 Fleetwood Providence, they are ripping off the owners giving them 68k. What goes around comes around Eric!

0stars!!!! I do not recommend purchasing anything from this location. We purchased a brand new trailer (final cost over $100k). After a few days we say it was completely rusted and corroded on the bottom. Many other items are not working and have stopped working. This is our first purchase and did not know to look for those things. The manufacturer Catalina said they do not cover rust and corrosion as that is normal wear even though we found it within a few days of pick up. Our sales agent Adam said if the manufacturer does not cover repairs Lazy Days will be responsible and repair it at no cost to us. I just spoke to sales manager and he told me Adam is incorrect, they are not responsible, and I would have to be responsible for the repair cost.

i bought a 41 foot montana legacy from lazy days. the sales rep was great and that part of the experience was great. from there it went down hill. i have had multiple warranty issues that lazy days continues to tell me they are waiting on Keystone to authorize. i call Keystone and they advise me that the warranty work had been authorized and i needed to deal with lazy days. i had to take it to a different dealer than i bought it from that is up near longmont because they were the only ones who could body work. (rv developed crack on exterior wall) i took the unit to them in February; it is now almost July. talked to a store manger named Max once and he was arrogant uninformed idiot. bottom line is this is the second time my unit has been in the shop in 2 years. i obviously have lost the use of it for no less than 8 to 10 months and counting. i continue to pay the 1000 a month payment while it continues to depreciate on their lot. they continue to say they are checking on my unit and promise to call back and never do. again can not run it up to the manager as he is an idiot. i will never use them again; they have ruined their name with me and thinking that my 140k RV from Keystone was one my larger mistakes in life. lesson learned!