LAZ ParkingReviews of lazparking.com

Parked overnight at the Opera house parking garage and when we got to truck next morning it had been broken into. Called Laz and they said sorry call police and I said i was just calling so they knew what happened she hung up on me.

Terrible experience with this “so called” business it is a scam. Purchased a reserved parking space for an event in Birmingham. Paid, receipt and address came through email. Parking deck was closed and miles away from event. This was my first time at this venue and I asked for a refund. Of course they didn’t refund me because they told me through email I should have made sure it was available. LAZ sent me the address it’s on my receipt and they said I was in the wrong. BAD BUSINESS. No one should deal with this business!!

Absolutely abysmal. Not only did they charge 4x the amount advertised/authorized at checkout, but their customer service continues to advise me that I was only charged the lesser amount when my bank account very clearly has the erroneous charge processed for the higher amount. Deceptive, shady, and terrible customer service.

wors company, worst service. they advertise different prices, you go in and they cheat you. They charged me 40$ in exactly 10 min....... I called the office and they didn't answer. I left the number and they didn't even call me back..

My friend was having a small get together for her husbands birthday. When you first arrive at the Central Station hotel has a sign to pay to park or you will be fined $75.00 dollars. Well doing the right thing, I paid $41.91 for a entire day which was not needed because i was only there for a few hours with my friends. However once inside i was advised i did not have to pay unless I was staying overnight. I asked the front desk staff how i could go about getting a refund. they advised me to contact Harold Brown with LAZ parking and they would be able to issue refund. i emailed that day within minutes of being advised this information. I heard back on that following Monday that parking was not free. I advised him that no one paid to park but me and others that arrived never paid and he was losing money. he said they would all be fined $75.00 dollars. I explained this is impossible because you have to register your tags to pay. I explained he was losing a lot of money daily if that was the case because no one from the group paid but me. i still asked for a refund many times and denied each time. i even asked if part could be refunded. Also denied. I had the worse experience with Harold Brown. I still would like a refund please as this is not right to penalize me for doing the right thing but your losing hundreds of dollars a day by others not doing the right thing. I would never recommend this parking company as they care more about money than doing what is actually right.

They took away a free parking option with their shitty service

I feel compelled to write this review after my recent experience at LAZ Parking BWI/ MARC garage. Unfortunately, the service I received was far from satisfactory. The both attendant and the operational manager were both unprofessional and defensive when I approached them about damage to my car that occurred while parked in the garage. I simply asked two straightforward questions: the corporate phone number for further assistance, and whether anyone had left a note regarding the damage or if the cameras had recorded the incident. Instead of receiving help, I was met with hostility and a quick dismissal of my concerns. Their response was essentially, "We're not responsible for the damage," despite the clearly posted signs. I have insurance to cover the claim, but that wasn't my main inquiry. I just wanted clear answers, which I was unable to get. The lack of customer service and unwillingness to address my questions is disappointing. Based on this experience, I would not recommend parking in this garage. It’s unfortunate, as I’ve used this facility for years, but I can’t trust it after such an encounter. I hope you take this feedback seriously and improve your customer service moving forward.

Do not use their valet services. I used the valet service at GSP airport. When I returned to my car, I immediately saw that one of my tires was damaged (likely from hitting a curb). I notified the attendant and he said it’s no big deal because there wasn’t any body damage. He said he would take a picture to document. He walked back towards the booth (I assumed to get a phone or tablet to take a picture with). While he was doing this, I loaded my bag. When I turned back around, he was gone. I asked another employee where he went and he told me he left to go get another car. Apparently their policy is that when you report damage, they will literally run away to avoid any accountability.