laytrip.comLaytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
laytrip.com (laytrip.com) has 337 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Showing 49 reviews with 1 star · Clear filters
customer
Horrible!! Horrible!! Horrible!! Canceled my flight in less than 24 hours of booking and still haven’t received a refund!!
Response from laytrip.comMar 15, 2024
Hello Britney, We apologize for the delay. Please keep in mind that refunds usually take 5-10 business days to process. If you haven't received it within 10 business days, please contact our customer support team for assistance in tracking it with your bank. Sincerely, Laytrip Team
Shayla S.
I booked a nonstop flight and paid everything in full. Then, I get an email saying I could not get on the flight that I paid $1300 for and had to settle for a flight that only cost $600. Not to mention now I have the cost of baggage. If y’all cannot guarantee a flight for as much as y'all charge, the business shouldn’t even be in operation. Now my daughter’s birthday trip plans have to change. Very disappointed.
Response from laytrip.comFeb 19, 2024
Hi Shayla, We sincerely apologize for the inconvenience with your flight and the price discrepancy. It's never our intention to overcharge, so we have processed a refund to address the issue. Your satisfaction is important to us, and we hope to serve you better in the future. All the best, Laytrip Team
Lanetria L.
This company seems to be a scam. I wouldn't recommend using them. They make the flight booking process seem easy and offer a 24-hour cancellation window, but when you do cancel within that timeframe, they say it takes up to 10 business days to process the refund. It has been more than 10 days, and I still haven't received my refund. Now, I can't even get in touch with anyone as it has been 20 business days since I canceled, and they seem to have ghosted me. All in all, I wouldn't recommend this company to anyone.
Response from laytrip.comJan 24, 2024
Hi Lanetria, We're sorry to hear about the delays in your refund. Our team has further looked into your booking and fixed the issue. The refund should arrive into your account within 5-10 business days. Unfortunately, that is a standard timeframe for the banks to process and settle refunds. Thank you for your understanding. All the best, Laytrip Customer Support
customer
Péssimos estou tentando contato é impossível
Response from laytrip.comJan 11, 2024
Hola, Gracias por dejarnos una reseña. Lamentamos los tiempos de servicio prolongados que tuvimos durante las vacaciones. Según veo en las conversaciones, nuestros agentes pudieron ayudarte con el caso. No dudes en escribirnos de nuevo para obtener más apoyo. Saludos cordiales, Soporte al Cliente de Laytrip
Lauren H.
I had contacted customer service to cancel my flight. I was told they would work on it. I waited for an hour for the confirmation, continuing to message for update, and got nothing. As soon as 4pm hit I was told they were gone. It is a SCAM
Response from laytrip.comDec 30, 2023
Hello Lauren, We sincerely apologize for the delay in our service times. I would like to confirm that one of our agents has processed your cancellation and refund request through email within 48h. Please feel free to email us again if there is anything else we could help you out with. Thank you for your patience and understanding. All the best, Laytrip Support Team
Jessica S.
No me permitió modificar las cuotas, es un fiasco me puso los pagos por semanas 🙄
Response from laytrip.comJan 11, 2024
Hola Jessica, Agradecemos tus comentarios. Actualmente, no ofrecemos la opción de modificar las fechas de los pagos a plazos una vez que se ha realizado la reserva, pero la capacidad de ajustar los pagos a plazos es sin duda una idea valiosa para futuras mejoras. Saludos, Soporte al Cliente de Laytrip
Astro D.
Still waiting for a refund for Christmas of 2022. 5 Months and still no money. Scam I will never use them spread the word save your money..
Response from laytrip.comSep 5, 2023
Hi Astro, We're extremely sorry for the delays you've experienced with the refund process. Since we are a travel agency, there are added layers of communication between us and the airline, sometimes leading to prolonged resolution timeframes. We hope our customer support team was able to make things right and promptly forward all the funds back to you once those were received by us from the airline. If not, please reach out to [email protected] for further investigation. All the best, Laytrip Support Team
Maria R.
Very bad app, I never could use the benefit and never get support from customer service.. I won’t recommend
Response from laytrip.comAug 31, 2023
Hi Maria, We are sorry to hear that you didn't have a good experience with us. We'd be happy to look into your account and specific travel needs to help you make the most out of Laytrip. Please send us an email at [email protected] to work out any outstanding issues. All the best, Laytrip Support Team