laytrip.comReviews of laytrip.com

Response from laytrip.comAug 12, 2024

Hi there, Thank you for reaching out and sharing your feedback with us. We understand how important it is to get timely responses. Our usual response time for emails is 5-7 business days by email, and we received your request 1 business day ago. If you need immediate assistance, we recommend using our chat feature, where one of our agents can assist you in real time. As of now, I can confirm that your request has been reviewed and responded to. We appreciate your patience and understanding. Sincerely, Laytrip Team

Response from laytrip.comAug 12, 2024

Hello LaQuinta, Thank you for bringing this issue to our attention, and we sincerely apologize for the inconvenience you've experienced. To resolve this, we have already partially processed your refund and are awaiting the rest from the airline. We will keep you updated on the progress through email. We understand how important it is to have your entire group travel together. To ensure this, it’s best to book all passengers under one reservation. We’re truly sorry for the confusion and frustration this has caused and appreciate your patience as we work to make things right. Sincerely, Laytrip Team

Response from laytrip.comAug 6, 2024

Dear Naje, Thank you for your feedback. We apologize for the inconvenience you experienced. Our records indicate that the card used for your reservation was reported as stolen. As a security measure, we reached out to you to request additional information to validate the card ownership but we did not receive a response. Unfortunately, this led to the cancellation of the reservation. We take security very seriously to protect our customers. If you believe this was an error, please contact our support team directly to resolve the issue. Sincerely, Laytrip Team

Response from laytrip.comJul 26, 2024

Hi Masa, We've checked your booking and see that we only charged your payment once. If you still see any double charges, please email or chat with us. Our agents will review and confirm any necessary refunds. Hope this helps! Sincerely, Laytrip Team

Response from laytrip.comJul 26, 2024

Hello there, The security of our customers is our top priority. We have emailed you to investigate and resolve this issue immediately. If you ever notice any unauthorized charges, please also contact your bank to secure your account details. Sincerely, Laytrip Team

Response from laytrip.comJul 26, 2024

Hello there, We take security of our customers very seriously. If you ever notice unauthorized charges, please contact our customer support team and report the unauthorized charges to your bank to protect your account details. Sincerely, Laytrip Team