laytrip.comLaytrip is a Layaway Travel Agency (LTA) that was created by experienced industry and online product specialists, to make travel simpler, easier, and more affordable for everyone. Our platform lets you book airline and hotel itineraries, then pay with customizable installments without any credit checks or interest charges.
laytrip.com (laytrip.com) has 337 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Activities & Tours · Wilmington, Delaware
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Activities & Tours · Dover City Delaware, Delaware
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Activities & Tours · Middletown, Delaware
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Activities & Tours · Dover, Delaware
Excellent
Showing 49 reviews with 1 star · Clear filters
cliente
Perdí dos mañanas completas y tuve que adelantar el pago, porque el riesgo a perder todo lo abonado es altisimo, a pesar de autorizar el debito de la tarjeta no habia forma de solucionar el pago de las cuotas y el incumplimiento te hace perder todo lo abonado, estuve un dia y medio entero abocado a solucionarlo. NO VOLVERIA A USARLO JAMAS
customer
After I finalized my payment plan weeks early before the final payment was due, this company cancelled my booking without any warning. I found out about the cancellation of my booking after I saw a partial refund in my bank account. They could not reinstate my reservation. When I went to book a flight again, (a week before my initial flight) the price had tripled. I had to cancel my airbnb and only received partial payment. I lost money because of the incompetence of this company. I WOULD NOT RECOMMEND.
Candace B.
Scammers. They have not refunded my money th after Frontier refunded funds back to the over a month ago. They will lie and lie to keep your month. Please never book with them!
customer
NO ME RESPONDE A MI PREGUNTAS, DE DONDE PAGAR, NO SE SI HAY PAGO AUTOMATICO O NO. ME SIENTO INSEGURO, ME PIDEN QUE ESPERE 4 DIAS PARA DARME RESPUESTA. LA PAGINA ES POCO AMIGABLE, NO ENTIENDO SI ESTOY CON OTRA COMPAÑIA Y SU RELACION CON AEROJET. nO SE LA RELACION DE TRUSTPILOTS EN ESTA NEGOCIACIÓN
Response from laytrip.comSep 19, 2024
Hola Luis, Estamos trabajando en una función que permitirá a nuestros clientes procesar pagos faltantes directamente en el sitio web. Hasta entonces, para procesar un pago faltante, por favor contacta a nuestro equipo de soporte al cliente. Después de revisar el correo electrónico que nos enviaste, parece que uno de nuestros agentes ha respondido y procesado con éxito tu pago faltante en menos de una hora. Si tienes alguna otra pregunta o solicitud, no dudes en enviarnos un correo electrónico o chatear con nosotros. Atentamente, Equipo de Laytrip
Caterina C.
No me gusto el servicio que aportan, pedi cambiar la fecha de un vuelo y no me dieron solución mas que completar el pago completo para recien ahi ver si podía cambiarlo. Decidí cancelar la reserva y me dijeron que me van a reembolsar el pago que hice menos 25 dolares que se quedan ellos de multa, sigo estando esperando el reembolso… de los 73 dolares que pague con mi tarjeta de crédito
Response from laytrip.comSep 19, 2024
Hola Caterina, Dado que reservaste tu vuelo a través de Arajet, ellos son los únicos que pueden asistirte con los cambios de vuelo. Tu reserva debe estar completamente pagada con Laytrip para solicitar un cambio, según nuestra política. Después de que decidiste no pagar la reserva, pudimos ofrecerte un reembolso porque te pusiste en contacto con nosotros dentro de las 24 horas posteriores a la reserva, lo que te permite reprogramar a tu conveniencia. Ten en cuenta que se aplica una tarifa de cancelación estándar a todas las solicitudes de cancelación con Laytrip. Los reembolsos suelen tardar de 5 a 10 días hábiles en procesarse. Si no lo has recibido dentro de ese plazo, por favor contáctanos y te proporcionaremos los números de referencia necesarios para que tu banco rastree el reembolso. Atentamente, Equipo de Laytrip
Stacey J.
I made a hotel reservation through this SCAM of a company. When I arrived at the location…THE HOTEL WAS SHUT DOWN! I contacted them to submitted a request for a refund. They said the working on it….It’s been 3 weeks and haven’t received any money nor any updates regarding my situation. The company don’t even deserve one star…..TRASH
Response from laytrip.comAug 26, 2024
Hi Stacey, We sincerely apologize for the inconvenience you experienced with the hotel. This is not something that typically happens, and our team is thoroughly investigating the situation to prevent it from happening again. We have already issued a refund to you after confirming the details with the hotel. Please note that refunds usually take 5-10 business days to be processed and appear in your account. Sincerely, Laytrip Team
Klarissa
Still awaiting my refund of $480.97. Theu still are refusing to refund me and Wednesday is the 14th business day. If anyone has been affected by this scummy company please leave reviews on their Facebook page and report them to the FTC and BBB They have money in their pockets and refuse to provide Refunds. I have not seen my money back yet and I truly believe they want me to give up asking them. They are also botting reviews to avoid negativity. You guys are a scam and you're falling apart! Refund people and cease operating or you will come face to face with a hefty lawsuit.
Response from laytrip.comAug 26, 2024
Hi Klarissa, We sincerely apologize for the frustration this situation may have caused. As an online travel agency, we have added layers of communication between us and the travel service provider, so certain resolution timeframes get extended. However, we take great care in addressing our customers' requests and communicating clear expectations regarding resolutions from our end. Our team promptly issued the refund to you as soon as we received the confirmation from the hotel. From our end, refunds typically take 5-10 business days to process and appear in your account. Rest assured, everything on our end has been handled within the expected timeframe. Feel free to reach out to our team in case you have any further questions. We thank you for your patience and understanding along the way. Sincerely, Laytrip Team
Candace H.
This company is a scam. I booked flights two months in advance and once I made my last payment they changed my nonstop flight to overnight flight. They lied like it wasn’t any nonstop flights available and they cancelled my flight a week before my daughter birthday and didn’t advise when they were returning my money. I have contacted my bank as well as CFPB. This company needs to be shutdown. They show you flights that are not secured and charge you double the price of the flights. Do not use this site. Purchasing direct flights from the airline is cheaper.