laytrip.comReviews of laytrip.com

Response from laytrip.comMar 3, 2025

Hello Kerry, We apologize for the inconvenience caused by your flight cancellation. Unfortunately, airlines sometimes make last-minute schedule changes that disrupt plans. After you reached out to us, we confirmed the case with the airline and issued the refund to you on January 15, 2025. The refund has been processed on our end and should have arrived to you within 5 to 10 business days. We haven't heard from your bank, but we have sent you the refund reference numbers so you may follow up with your bank to locate the refund. In case you continue to experience issues, please reach out to our support team with additional details, and we’ll be happy to assist you further. Sincerely, Laytrip Team

Response from laytrip.comJan 28, 2025

Dear Tamara, Thank you for sharing your feedback, and we sincerely apologize for the delays and frustration you’ve experienced. We understand how disappointing this situation must be, and we appreciate your patience. Once we received your request, our team contacted the airline to process the refund. As an online travel agency, we have multiple communication layers between us and the airline, which can sometimes lead to extended resolution times. However, once we received the refund approval from the airline, we issued the full refund to you on October 17, 2024. The refund should have been deposited into your account within 7-14 business days from that date. We’ve also reached out to you privately, offering to send you the refund reference numbers. You can use those to track the refunds with your bank, in case there is anything missing. Sincerely, Laytrip Team

Response from laytrip.comJan 30, 2025

Hello Jesse, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience. Regarding the most basic economy tickets, we do mention on our website that this is the only option available with us at the moment. As for the multiple confirmation codes, we completely understand how frustrating this can be. Sometimes, airlines issue separate codes for different flight segments, and unfortunately, we don’t have control over this process. We’re always looking for ways to make the experience smoother for our customers and will continue to explore options to improve these points in the future. Sincerely, Laytrip Team

Response from laytrip.comJan 6, 2025

Hola José, Nos disculpamos por los tiempos de respuesta más prolongados durante la temporada navideña. Después de consultar con el equipo, ya han resuelto el problema por usted. ¡Felices viajes! Equipo de Laytrip

Response from laytrip.comDec 3, 2024

Hello Franchesca, We're very sorry about the pricing discrepancy. Due to the convenience and accessibility of the installments that Laytrip provides, our prices may be slightly higher than the ones directly on the airline/hotel website. However, our team has got in touch with the travel provider to investigate your case and found an issue. We sent you an email with the resolution, addressing the price difference. Sincerely, Laytrip Team

Response from laytrip.comOct 15, 2024

Hello Katrina, We apologize for the delays with your refund. As an online travel agency, we can only issue refunds after confirming them directly with the airline. Thus, the refund timeframe depends on how quickly the airline responds to us. Nonetheless, I can confirm that we've finally received an answer from the airline and issued the refund to you on October 9, 2024. In case you don't receive it within 7 to 14 business days, don't hesitate to reach out to our customer support team for investigation. Sincerely, Laytrip Team