laytrip.comReviews of laytrip.com

No confirmation with the actual airline

it took two hours to get a response. I just wanted to pay. you should have a link for that.

The process of getting a flight is convenient and nice, the issue im having is contacting the laytrip customer service. I have tried contacting them for over two weeks and no response. They only use email and don't have a contact information.

I'm revising my review after a recent incident I experienced in relation to my airline ticket reservation with Laytrip. Although the issue led to some inconvenience, I appreciate the prompt actions taken by your team to rectify the situation. Initially, I encountered difficulties when attempting to secure tickets to New York City due to what I believe were customer service issues within your organization. However, I managed to find last-minute airline tickets on my own and was able to book them for my family's trip to New York. I commend your company for refunding my initial ticket purchase and covering the price difference that I had to pay for the new tickets. While I do not attribute this mishap entirely to the company's fault, I would suggest investing in employee training to ensure that they pay closer attention to customers' accounts. By doing so, incidents like the one I experienced can be prevented, enabling customers to trust that their ticket purchases will be handled smoothly. Despite the inconvenience caused, I appreciate the quick resolution of the matter. I understand that unforeseen circumstances can arise in any business, and it is reassuring to know that your company took immediate action to rectify the situation. Thank you for your attention to this matter, and I trust that my feedback will contribute to the improvement of your services. I remain a loyal customer and hope to have a positive experience with future transactions.

El proceso de la reserva fue muy facil y las cuotas de pagos flexibles, el problema fue con sus políticas de cancelación, duré una semana solicitando cancelar mi reservación y me dieron muchas vueltas, hasta me dijeron que podría poner en riesgo mi cuenta con ellos si cancelaba ya que las cuotas pagadas no cubrían el boleto. Ojo con las políticas de cancelación