laytrip.comReviews of laytrip.com

Response from laytrip.comJul 14, 2025

Hello Elio, Thank you for your feedback. We're sorry to hear that you encountered an issue with our service. At Laytrip, we offer flexible installment services without credit checks or interest rates. You may select the desired frequency and payment amounts during checkout, after which the payment plan is locked. In your case, the booking was unfortunately auto-cancelled due to missed payments. We allow a 10-day grace period to resolve payment issues, during which we send several email reminders, retry the payment, and notify you about the potential cancellation. Since we didn’t receive a response or payment within that window, the booking was cancelled and could not be reactivated or refunded. We regret the inconvenience this may have caused. Our process is designed to ensure transparency and consistency for all our customers, and we appreciate your understanding. If you have any questions or need further assistance, please feel free to contact our customer support team. We're here to help. Sincerely, Laytrip Team

Response from laytrip.comApr 7, 2025

Hello Dali, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’re disappointed with the situation. We understand how frustrating it can be when things don’t go as expected. Unfortunately, as per the airline’s policy, your tickets are only eligible for a refund within the first 24 hours of purchase. We always ensure that our customers are aware that their tickets are subject to airline's policy before making their purchase. Nevertheless, if you have any further questions or concerns, please don’t hesitate to reach out to our team. Sincerely, Laytrip Team

Response from laytrip.comApr 7, 2025

Hello Leo, Thank you for your feedback. We’re sorry to hear you’re unhappy with your experience. At Laytrip, we offer flexible installment services without credit checks or interest rates. You may select the desired frequency and payment amounts during checkout, after which the payment plan is locked. Throughout your payment plan, we understand that you might miss a payment, so we offer a 10-day grace period to accommodate such situations. We send out missing payment reminders via email and attempt to collect the missing payment during the grace period. If we don't receive the payment or hear from you within the grace period, the system automatically cancels the booking. We warn you of the cancellation on the 2nd day of the missed payment and clearly define the payment deadline. We regret that your booking was affected, but we hope you understand that this process is in place to maintain clear expectations and smooth operations for both our customers and the team. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We’re here to help. Sincerely, Laytrip Team