laxride.netReviews of laxride.net

Abandoned in South Brooklyn in the middle of nowhere. Got in car that had my info, suddenly it disappeared. Left me at an AUTOZONE in Brooklyn and was told a car would get me. 30 minutes later, "oops, sorry. We'll refund." I'm a senior citizen dumped because of their screw-up.

Don’t trust this company, you’ll end up paying more then what you think you are saving! I was schedule a pick up at 5:00 am this morning, I follow the instruction to text them 30 mins before pick up so I did. After an hour and a half of waiting and getting responds in Improper English “ thank you, we will inform shorty”, the customer service rep told me he/she Cancelled my ride. Now I’m stuck with no ride, and I’ve missed my flight after waiting an hour and half. Terrible service, they didn’t even offer a refund or even paid for my missed flight! WROST COMPANY EVER!! I’m so upset. I’m not even sure this company is in united state. If you’re looking to book save yourself the trouble, time, and headache.

I was really excited to be using the Laxride service after reading reviews and putting a lot of research efforts towards sorting out of transportation from the Philadelphia Airport to the wedding out in Allentown, PA. We had an awesome driver and an okay experience once we landed in Philly to coordinate the ride (as instructed, we texted with 30 minutes from when we’d be ready, only to be told to text after we’d received our bags and we’re at the meeting spot with five minutes left and then it took another fifteen from there). We came to find out, all LAXRIDES had done was order us a Lyft driver (which I would have happily done myself!!) now I feel the whole operation was dishonest. Our Lyft driver originally accepted the ride on the pretense that is was a seven minute drive, then it switched from one drop off to the appropriate one - and hour and a half away! Desiree, our driver, was a trooper and awesome! I would have much preferred ensuring she got the entirety of the bill because who knows what LAXRIDES took off the top just by acting as a third party middleman between me and Lyft! I prefer transparency in my transactions and this felt sketchy once all was said and done!

I booked my ride and they hired Lyft to pick me up. I paid more than I would have had I ordered the Lyft myself. It took longer to get the ride since there was a 'middle man' and the information given to the driver was incorrect causing us a lot of stress before it all got straightened out. The Lyft drier didn't understand that he was essentially a sub contractor either.

I wouldn’t use this company! Waited about 30-45 extra mins after I land to find out that a lyft driver is picking me up. I end up paying more to this company then ordering the lyft myself. I followed the instructions to text them when I’m ready to be pick up, after texting them I finally receive a respond 10 mins after to hold for my driver info. 18 mins later I received my driver information. When my driver showed up I asked him what took so long he responded “he got the request 4 mins ago” it was late at night so I didn’t feel safe at all. Also the driver doesn’t know my drop off address which make me more freak out. The ride suck overall. The car smell like smoke, it was dirty and smelly, the driver didn't look clean himself. The customer rep didn’t look like he care to respond at all. My name is Juan, my booking is 190917141238. Hopefully management will respond to this.

Was told by customer services rep online that they don’t have liability coverage for your ride! Don’t think it’s safe if I’m not cover by any insurance! I was going to book since I’m getting mix reviews from the customers on here. But found out you’re not going to be cover if something happen to you on your ride. CANT TRUST THIS COMPANY!

ZEROS Stars!!! We scheduled LAX RIDE to take to pick up our son and take him to the airport. The waited until 30 minutes AFTER the scheduled time and THEN said, oh Im sorry we don't have a drive in the area. The fees might be lower but THEY SUCK!!! It's NOT worth it!!!

Company only communicates through text. Which can be frustrating when you’re in a rush. They asked me to text 30 min prior to needing to leave. Which I did. It took them 40 min to confirm a driver. And another 10 for the driver to arrive. When he did arrive, he had a terrible attitude. And that’s when I found out that he is not a driver for LAX Ride. But LAX ride works as a broker and calls LYFT drivers for you. After the first driver refused our ride, we contacted LAX ride and it took them another hour and three Lyft drivers later before we were able to head to the airport. In the end besides the driver LAX ride sent we ended up needing to get our own LyFT driver on top of their driver to take us to the airport. Terrible. So we had to pay two fees. One for LAX ride. One for our own driver.