laxride.netReviews of laxride.net

They picked us up at the airport as scheduled and drove us to our hotel several hours away; but for the return trip, they cancelled the ride 30 minutes AFTER we were supposed to be picked up. They refunded us, but with no ready alternate plans, we missed our flight and remain stranded very far from the airport. They offered no backup options or alternate drivers. Extremely disappointed, would NOT recommend you rely on them for your travel.

Laxride appears to have a service of vehicles for airport transportation but they actually "contract with LYFT drivers" so it's some random private person doing the transportation. They give the customer a code to be given to the LYFT driver but there is no way for the customer to verify that the LYFT driver is actually the vehicle one wants - no license plate number, etc. I communicated with Laxride via their chat service that this is unacceptable and all off a sudden we "lost connection". Do not use this service - there is something fishy about it.

Waited almost 2 hours at San Diego airport after I texted them and got a old beat up lyft car to pick me up. Ridiculous, the worst service in the world! I would’ve save time and money ordering the lyft myself. Didn’t get home until 4 am when I landed at 11pm. Disappointing. They didn’t even compensate me. Cancel all future booking with jayride and laxride. Didn’t see so many negative feedback until I did my research on this laxride company. Asked the lyft driver who’s this laxride company he’s working for and the driver has no clue! NO CLUE WHO THEY ARE. He just drive for lyft

So weird, Friday afternoon I was able to get help and a ride from my house in ny to jfk. Great service and quick responds by the staff that day. Thank you. But Come Sunday evening when I return I text them what I received was “sorry we don’t service in New York any longer.” That the staff was ruled and didn’t seem to care to help me. Didn’t ask me for my id or name. Just simple sorry we can’t service you. I ask them why no longer do they services New York,the staff didn’t want to respond to me. My guess was the worker that day or whoever was dispatching my ride didn’t want to help me. All I received was “ we are dispatched, please email supportlaxride.net” come Monday when I text them and asked they said they do service in NEW YORK! So what is going on? Worst feeling ever is after a long flight and you have no ride home. Worst service

I chat with a customer rep name Johnson Friday at 3:45 am in their chat now at laxride.net site. Johnson was very unprofessional and hard to understand with his responds, he had some grammar problems. He informed me that it would be one of their own driver that is going to pick us up. Next thing I know a driver working for lyft is in front of my house. The driver then ask me to update my drop off location. My husband and I had no clue what was going on. I message them and finally they updated the drop off address to the airport. Spoke with the driver he said he’s not suppose to be taking us because we didn’t request the ride. He said he doesn’t know of laxride at all. Just like all the other reviews on here, you’re pretty much getting a lyft that you can download the app and do it yourself. The company is untruthful, I had a feeling since Johnson wasn’t answering my questions and going off subject. Not sure he understood English. I’m glad my husband and I got to the airport safely but I wouldn’t book again. Johnson also sent me an tip link that I asked the driver about, he said since he doesn’t work for any company he not getting that tip. So I tip him directly. Overall this company is untruthful. My husband should of listen to the other reviews and save myself ourselves the time and trouble. Sara

Don’t make the same mistake I did. Waited an hour to find out that a nasty dirty lyft car was picking me up. Landed at 4 am and waited an hour to find out it’s a lyft. If I wanted a lyft I could have order one myself for a cheaper and faster service. This is not a private transportation service. Canceling all future service with them.

Never again. I thought this was a private car service, all they do is order you a Lyft or Uber and charge you almost twice what it would have been if you booked Lyft/Uber yourself. The driver was unaware, he thought I booked him directly, and agrees that I was totally ripped off. Tried to discuss this with them and they stopped responding and went dark.

They just left me here at jfk airport. Not to mention that I’m a senior citizen. After landing at jfk I was instructed to text them with my terminal number for pick up. Waited 45 mins finally they said they don’t know where they driver is and have to cancel. Now I’m stuck here at jfk. It’s 3 am Friday morning I’m old and it’s cold and they told me to wait outside. This company does not care for its customers. They still haven’t refund me yet.