laxride.netReviews of laxride.net

This was a complete SCAM! We booked through Jayride because they are advertised as a driving service...so that's what we expected. After a confusing and terrible experience we found out they contract their driving through LAXRide who apparently, illegally, makes an Uber profile in your name and hires an Uber driver. The Uber driver thinks it's a normal ride that you requested and doesnt know about LAXRide... long story short.. we were left stranded 2 hours away from the airport and had to pay a different person to get us there.

I used this car service twice. It took me two times to realize what type of scam it was. They are basically the middleman for Uber. It is not a private car service. Not only that but when I tipped my driver he never received it. I know this because I decided to give him my number and us stay in touch to make sure he got it. After realizing it was an Uber that I was taking I was unsure he would get the money after it going through an outside company. The company said that the tip got held up in the bank and is automatically refunded when it is denied. This I do not believe because it was refunded when I emailed them. I am sure they did receive the $10 and would have probably kept it if I did not look into it. They eventually refunded it. This was after not responding to my text message originally. They do not accept phone calls, you can only communicate to them by text or email. So I have to follow up with an email. I would never use them again nor would I recommend them. I truly believe it's a scam Uber is the same price or cheaper.

After booking and paying for this ride 4 months in advance, the driver arrived at the airport and told my 2 young women (18 and 21) that the drive was too far and he couldn't take them. He removed their luggage from the car and told them to get out. HE LEFT THEM ON THE CURB AT THE AIRPORT IN A STRANGE TOWN!!!! Unacceptable. There is no # to call Laxride, so I had to text them about the situation. They did send another driver later, but the damage was done. On the return trip the driver showed up late and my girls almost missed their flight home. If you want reliable service DO NOT use Laxride!

Booking cancelled with no explenation when we were already on the airport

We booked it three days in advance. Got confirmation email, SMS and Welcome! Then, 36 hours before the ride, we get a cancellation email (overbooking, which I don't believe) and then later a confirmation email with all good. In the end, I tried to contact them. No phone service. Only a dispatcher company replies to SMS. Super confusing. Customer support from Jayride does not reply. I canceled on the website, luckily 24h in advance. Still need to see if I get a refund easily. . I wee many other reviews like this. Don't trust their 5* on their website. (overbooking is not credible, I think it's just that they did not have a driver willing to go where we were)

Sorry to say that but this company is sucks! I wrote the request that I have a surfboard. Then they said my request was perfect. However, on that day, they sent me Mini. Of course it didn’t fit! And they said I should order mini van! Why didn’t tell me first?! I was forced to pay another 20 bugs! I don’t know if I could make my flight!

Absolutely terrible. I had gotten instructions on what to do when I landed, then I got different instructions once I follwed the first instructions. Not to mention they texted off of 4 different numbers and reply “text back at this number”. Extremely unorganized and just plain out ridiculous. Any other taxi service is way better than this.

Does not tell you Uber is the service being used. paid for suburban received toyota, the driver David however was nice. return trip from airport was suburban but confusion from uber app vs your text msgs driver thought talked to me but actually your rep. very confusing therefore tension was on the rides.