Lax.comReviews of lax.com

This company has no customer service! I’ve been waiting on a refund and have tried emailing them and calling them. No response other than auto responses…I’m not sure there are any employees!! I’m telling everyone at every lacrosse tournament we travel to to avoid this company at all costs!! Horrible!!

We bought a stick for my son just before Christmas. It broke before end of February. We reached to Lax, we get a simple email, basically to follow a separate link to deal with the warranty. They did not care to back their products or replace it. It was not cheap either. Be careful what you buy, because you cannot just get customer service with Lax

Lost $10.62 attempting to buy Nike sweats here. They were too big for my kid and that is what I was charged to return them! No sweats and out $10.62. A purchase before this one, they sent me the wrong item entirely. They paid for the swap but I’m still annoyed! I’ve learned my lesson.

Incorrect product sent. Ordered from a team lacrosse store and the bag said football. No one answers the phone and sending an email feels like I am sending information into an abyss. Waiting for a reply and a quick remedy for their mistake.

Their shipping folks can't be asked to spend 3 minutes to ship the right product or the right size. And they ship expensive sports gear without any box or packaging, it comes inside a plastic bag - arrives dirty and damaged. Utterly ridiculous.

Bought several items; one of the cleats were the wrong size and after making me pay to ship it back they refuse to give me my refund because the box has tape on it?!? Even though they haven’t been worn. Buy from any of the other lax stores, they’re actually have decent customer service that won’t make you waste almost $150! I’ll be telling everyone on my sons’ MD teams about our experience!