Perry L.
Installers here 3 times
Installers here 3 times They have no clue what they are installing They all leave saying not my job
Response from LavuNov 17, 2022
Hi Perry, thanks for reaching out. Our team is currently working on the issue.

Restaurant Solutions Built By Restaurant People.Lavu is a suite of easy-to-use restaurant management solutions to streamline your operations, empower your staff, and provide better customer experiences.Lavu's solutions include our unique and customer-friendly POS Systems, Cash Discount Program integrations, Self-Ordering Kiosks, Online Ordering, Payment Processing, Invoice Management, and more!We know what works in restaurants—because we’ve been in your shoes. We are restaurant people who understand the unique challenges that face new and growing restaurants, so we created solutions to solve them.Learn MorePOS SystemSelf Ordering KioskPayment ProcessingCash Discount ProgramOnline Ordering (MenuDrive)Invoice Management (Sourcery)Book a DemoLavu’s restaurant Point-of-Sale started with a meal and a mission. While dining out one night, our founders saw how stressed out their servers were, and how worried the restaurant management seemed about their business.Then and there, they decided to help – not just that restaurant, but every restaurant that has ever wanted to save time and money and see profits grow. Lavu was developed with the restaurant owner in mind every step of the way. Our mission is simple: we empower restaurateurs to do more of what they love, with solutions that work.You bring the passion and the vision. We’ll bring the best-in-class technology and all the management tools you need. (And we’ll bring our share of passion and vision too!)That first meal was in 2010. We started with a simple iOS app, but like the restaurants we support, we’ve grown. Today Lavu powers restaurants around the globe, with a comprehensive suite of tools including front-of-house, back-of-house, inventory, labor, and so much more.
Lavu (lavu.com) has 588 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Administration & Services · ALBUQUERQUE, New Mexico
Excellent

Administration & Services · Santa Fe, New Mexico
Excellent

Administration & Services · Albuquerque, New Mexico
Excellent

Administration & Services · Albuquerque, New Mexico
Excellent
Showing 46 reviews with 1 star · Clear filters
Perry L.
Installers here 3 times They have no clue what they are installing They all leave saying not my job
Response from LavuNov 17, 2022
Hi Perry, thanks for reaching out. Our team is currently working on the issue.
Joe
This has been the most frustrating experience I have had operating my business. From the beginning I was oversold equipment that did not work and were in the testing stages. I own a pizza business looking for help with delivery. Their software didn't do what it was sold to do. I was invested as I used their leasing agent so I had no recourse. I have been done with the lease for a couple of years and why I dont know but stuck with Lavu. In the past 2 weeks I have spent so many hours on the phone for support with people that I cant understand and they dont understand me. One night it was until 1:30 am.They promise call backs in 15 mins but they never follow through. I have been down for 4 days now without any help and people walk in, eat and walk out without paying because they are using credit card. I have hd to close because their system does not work. My orders are late because kitchen printers dont work, Lavu is always blaming the internet provider etc.... I had a new modem installed by internet company so that excuse is gone. I really hope that you read this and its not sour grapes only the truth. Lavu sells a POS system that they themselves cant fix. Please be careful when shopping for a POS system as I believe most do the same level of service Lavu offers. Good Luck!
Response from LavuOct 20, 2022
Hi Joe - thanks for letting us know about your experience. We're sorry to hear that you didn't have the best overall experience with Lavu, and we'd love to get some more details. Please reach out so we can talk.
customer for Y.
Lauv has alot hidden fees . Every year there is some new type of fee you will have to pay. Please be ware... The software pretty standard.
Response from LavuAug 22, 2022
Hello! We would love to chat with you about this feedback. Please reach out to our team and we'll get this figured out.
Fariba R.
After talking to 3 different people for hours, My issue was not resolved and I was told i would get a call back today which did not happen. Horrible customer service!!!
Response from LavuMar 31, 2022
Hi Fariba, thank you for reaching out to us. I would like to apologize that you were not called back, and we will get to the bottom of your issue. Our team will be reaching out today to reconcile any needs of yours.
Richard C.
older version big pain in the a$$
Response from LavuJul 18, 2022
Hi Richard, we are very sorry to hear your experience with Lavu was less than ideal. Please reach out at (855) 767-5288.
Ted A.
No support. No follow up.
Response from LavuJul 18, 2022
Hi Ted, we're really sorry to hear that your experience was less than ideal. Please reach out at (855) 767-5288 and we would love to hear from you.