LavuReviews of lavu.com

I normally don’t write reviews like this, but after my experience with Lavu, I feel obligated to warn other business owners. From the very beginning, I was misled about processing rates. What was presented during the sales process did not match what we actually experienced once we were live. We tried to work through it and move forward, but the issues never stopped. The tablets are unreliable and the card readers constantly go down especially during busy times when you absolutely cannot afford it. Getting equipment replaced feels nearly impossible and takes far longer than it should. For a POS company serving restaurants and bars, downtime like this is unacceptable. Recently, they implemented a 12% price increase and justified it as “better support” and additional features yet many of those add-ons still cost extra. So you’re paying more without actually receiving more. When you call support, communication is extremely difficult. It’s hard to understand who you’re speaking with, and getting escalated to someone with authority feels impossible. You can’t easily reach a supervisor, and even leaving honest feedback publicly isn’t straightforward. In my opinion, the overwhelming number of 5-star reviews doesn’t reflect the experience we’ve had. Something about that disconnect raises questions. Yet I can’t even leave a review on Google. Makes you think where these 5 star reviews actually came from. Running a restaurant is hard enough. Your POS system should make life easier, not more stressful. I would strongly advise other business owners to do extensive research before committing. There are better, more transparent options out there. My advice. Stay far away.

These guys won't stop calling us. We are not interested in a point of sales system.

Absolutely the worst pos system on the market the company forces you into a contract and tells you they won't charge your account until activation. Then double the monthly cost without knowledge. By adding extra services without consent. And after I told them I was not interested they debited my account over 6 grand. Restaurants should stay far away from them.

AWEFUL EXPERIENCE! AWEFUL COMPANY! Made promises at the sales level that they could not hold up to. Were unable to program my menu appropriately, then I was out 3 months payments. No refunds! They also charged for gift card usage, did not even have a system to use it on nor gift cards to sell. Will not refund any monies! BEWARE!

Terrible company, horrible experience. They made it one month in our new restaurant. Hour on hours speaking to people in india who have zero clue. Credit cards dont swipe, double charged customers and deposits didnt match sales. Nothing works properly. I fired them, sent back all their equipment then they fraudulently charge my CC for 6K. Honestly stay far away

Do NOT use this company. They don't care about your struggling business all they care about is your money. Not a good reputation.

Didn’t solve anything. Normally my problems are solved right away. Not this time

Company is absolute disgrace. They don’t pay out the money like they’re supposed to and when it does come in it’s not the right amount. The system is horrible and the sales staff has been rude and doesn’t fix what we need properly. Don’t waste your time or money.